Program Overview
The program covers topics such as computer fundamentals, networking concepts, operating systems, and troubleshooting methodologies. Graduates may pursue careers as Computer Support Assistants, Help Desk Analysts, or IT Help Desk Assistants.
Program Outline
- Program Type: Certificate
- Objectives: The program aims to:
- Equip students with the ability to configure, troubleshoot, and install user computing systems.
- Develop strong business acumen and interpersonal skills to excel in a help desk setting.
- Course Content: The program likely covers topics related to:
- Computer fundamentals
- Networking concepts
- Operating systems
- Software applications
- Troubleshooting methodologies
- Communication techniques
- Customer service principles
- Program Structure:
- Classroom lectures
- Hands-on labs
- Group projects
- Case studies
Teaching
- Teaching Methods:
- Interactive lectures
- Problem-solving exercises
- Simulations
- Guest speaker presentations
Careers
- Potential Career Paths: Graduates may pursue careers as:
- Computer Support Assistant
- Help Desk Analyst
- IT Help Desk Assistant
Genesee Community College
Overview:
Genesee Community College (GCC) is a public two-year college located in Western New York, conveniently situated between Rochester and Buffalo. GCC offers affordable, high-quality education close to home. It is recognized as the #1 ranked community college in Western New York and the #4 ranked community college in New York State by EDsmart.org.
Services Offered:
GCC provides a wide range of services to its students, including:
Academic Affairs:
Offers academic advising, course registration, and support for academic success.Access and Accommodation Services:
Provides support for students with disabilities.BEST Center:
Offers workforce development programs and customized training solutions.Campus Safety:
Ensures a safe and secure environment for students and staff.Career Services:
Assists students with career exploration, job search, and internship opportunities.Counseling Center:
Provides mental health and wellness support.Financial Aid:
Offers various financial aid options, including grants, loans, and scholarships.Learning Center:
Provides tutoring and academic support services.Library:
Offers access to a wide range of resources, including books, journals, and databases.Student Accounts:
Handles student billing and payment processing.Student Engagement and Inclusion:
Organizes student activities, clubs, and events.Student Success Center:
Provides support services to help students succeed academically and personally.Transfer Services:
Assists students with transferring to four-year institutions.Veteran Services:
Provides support and resources for veteran students.Student Life and Campus Experience:
GCC offers a vibrant campus life with opportunities for students to get involved in various activities, including:
Athletics:
Participate in intercollegiate sports.Bookstore:
Purchase textbooks, merchandise, and other supplies.Center for the Arts:
Attend cultural events, performances, and exhibitions.Child Care:
Access on-campus childcare services.Dining:
Enjoy a variety of dining options on campus.Residence Life:
Live on campus in GCC Village.Student Groups:
Join student clubs and organizations.Testing Center:
Take standardized tests and placement exams.Key Reasons to Study There:
Affordable Education:
GCC offers a cost-effective way to pursue higher education.High-Quality Programs:
GCC provides a wide range of academic programs with a focus on quality.Convenient Location:
GCC is conveniently located in Western New York, close to major cities.Strong Faculty:
GCC has a dedicated faculty committed to student success.Career-Focused Programs:
Many programs are designed to prepare students for specific careers.Transfer Opportunities:
GCC offers seamless transfer pathways to four-year institutions.Academic Programs:
GCC offers over 60 academic programs, including:
Associate's Degrees:
Prepare students for entry-level positions or transfer to four-year institutions.Certificates:
Provide specialized training for specific careers.Micro-Credentials:
Offer concentrated coursework in specific skills.Online Learning:
Provides flexible learning options for students who prefer online courses.Other:
GCC also offers: