Career Studies Certificate in Network Support

Program Overview

Network Support

The Career Studies Certificate in Network Support is designed to provide the expertise needed for an entry-level job in network support.

Career Pathway

• Science, Math, Engineering, Computer & IT

Related Programs

• Help Desk
• Information Systems Technology
• Information Systems Technology: Cybersecurity Specialization

Program Dean

Olugbemiga Adekunle

Faculty Contact

Mireya Melendez

Academic Advisors

• Jenn Fraticelli (Student last name starts with A-M)
• Joi Stanley (Student last name starts with N-Z)

Program

Career Studies Certificate

Credit Hours

18

Program Information

Graduates will have the necessary skills to setup and troubleshoot basic computer networks. This program of study also provides students with the proficiency to proceed to the next level of education, the Associate of Applied Science degree in Information Systems Technology, with a specialization in either Cybersecurity or Cloud Computing.

This certificate will prepare graduates to function in public, private, and government organizations supporting computers as a network support technician. The certificate will also help prepare graduates for the CompTIA Network+ and Security+ certification exams.

Degree Requirements

Network Support Certificate Requirements CSC

Potential Careers

• Network Support Specialist

Program Outline

It qualifies as a G3 program, potentially offering free tuition, fees, and books to eligible students. The certificate program serves as a stepping stone for further education, paving the way for the Associate of Applied Science degree in Information Systems Technology with specializations in either Cybersecurity or Cloud Computing. Graduates will possess the expertise to set up and troubleshoot basic computer networks. They will be prepared to function in diverse organizational settings, including public, private, and government entities, offering support for computer networks as network support technicians. The program also equips individuals to pursue the CompTIA Network+ and Security+ certification exams.

Outline:

• Content: The program curriculum focuses on developing proficiency in configuring, operating, troubleshooting, and securing computer networks.
Students gain hands-on experience with industry-standard network technologies and equipment.
• Structure: The program consists of 18 credit hours of coursework, potentially completed within a year.
The specific course schedule may vary depending on the semester and instructor availability.
• Modules:
• Network Operating Systems: Students gain experience with popular network operating systems like Windows Server and Linux.
• Network Security: This module delves into the fundamentals of network security, covering topics like firewalls, intrusion detection systems, and access control.
• Troubleshooting and Diagnostics: Students learn how to identify and resolve network issues using various troubleshooting tools and techniques.
• Network Infrastructure: This module covers the design and implementation of network infrastructure, including cabling, switches, and routers.
• Network Management: Students learn how to manage and monitor networks using network management tools.
• Network Operating Systems: Students gain hands-on experience with popular network operating systems like Windows Server and Linux.
They will learn how to install, configure, and manage these operating systems in a network environment.
• Network Security:
This module delves into the fundamentals of network security, covering topics like firewalls, intrusion detection systems, and access control. Students will learn how to implement security measures to protect networks from unauthorized access and malicious attacks.
• Troubleshooting and Diagnostics: Students learn how to identify and resolve network issues using various troubleshooting tools and techniques.
• Network Infrastructure: This module covers the design and implementation of network infrastructure, including cabling, switches, and routers.
Students will learn how to design and build a network infrastructure that meets the specific needs of an organization.
• Network Management: Students learn how to manage and monitor networks using network management tools.
They will learn how to use tools like SNMP and Syslog to monitor network performance and identify potential problems. Students will learn how to design and implement wireless networks.

Assessment:

The program utilizes various assessment methods to evaluate student learning outcomes. These methods may include:

• Examinations: Written exams assess students' understanding of key concepts and their ability to apply their knowledge to real-world scenarios.
• Projects: Students may be assigned individual or group projects to demonstrate their ability to design, implement, and troubleshoot network solutions.
• Presentations: Students may be required to present their project findings or research to the class.
• Lab exercises: Hands-on lab exercises allow students to apply their knowledge and skills in a practical setting.
• Quizzes: Regular quizzes assess students' understanding of the material covered in lectures and readings.
• Class participation: Active participation in class discussions and activities contributes to the overall assessment.

Teaching:

The program employs a variety of teaching methods to cater to diverse learning styles. These methods may include:

• Hands-on labs: Students engage in practical exercises to apply their knowledge and skills in a simulated network environment.
• Group projects: Collaborative projects encourage teamwork and problem-solving skills.
• Discussions: Class discussions foster critical thinking and allow students to engage with the material and their peers.
• Case studies: Analyzing real-world scenarios helps students to develop their problem-solving and decision-making abilities.
• Guest speakers: Industry professionals may be invited to share their expertise and insights with students.

Careers:

Graduates of the Network Support Career Studies Certificate program can pursue various career paths, including:

• Network Support Specialist
• Network Administrator
• Help Desk Technician
• IT Support Specialist
• Junior Network Engineer
• Data Center Technician
Graduates can also pursue industry certifications to enhance their marketability and career prospects.

Other:

• The program is offered at PVCC's main campus in Charlottesville, Virginia.
• Classes are typically offered in the evenings to accommodate working professionals.
• The program is designed to be completed within one year.
• Financial aid may be available to eligible students.