Certificate III in Community Services

Program Overview

This 52-week blended learning program equips students with the knowledge and skills to provide person-centered support in community services. Through a combination of classroom and online instruction, students learn to assess client needs, develop care plans, and work effectively with diverse populations. The program includes core units in client care, communication, diversity, and safety, as well as elective units in areas such as crisis response, domestic violence, and mental health.

Program Outline

• Develop skills to assess, plan, deliver and evaluate services for diverse clients with complex and interrelated needs within community services.

Description:

• This course provides students with the theoretical knowledge and practical skills needed to work effectively in a community services setting.
• Students will learn how to assess the needs of clients, develop and implement care plans, and work effectively with other service providers.

Outline

National code:

CHC32015

Duration:

52 weeks

Location:

• Level 8 and 9, 250 Collins St Melbourne, 3000
• Via Microsoft Teams

Program Delivery:

• Blended learning approach with a combination of classroom and online instruction.
• 44 weeks of delivery with 4 holiday weeks interspersed.
• CHCCOM005 Communicate and work in health or community services: This unit covers the essential communication skills needed in the community services sector, including active listening, empathy, effective communication strategies, interpersonal and teamwork skills, conflict resolution, cultural awareness.
• CHCDIV001 Work with diverse people: Students will learn how to respect and value diversity and inclusion, understand different cultures and backgrounds, and work effectively with people from a wide range of backgrounds.
• HLTWHS002 Follow safe work practices for direct client care: This covers health and safety in the community services environment, identifying potential risks and hazards in a direct client care context, developing safe work practices, implementing safety procedures, managing incidents.
• HLTWHS006 Manage personal stressors in the work environment: Explores strategies for managing work-related stress in community services.

Elective Units (Select 7):

• CHCADV001 Facilitate the interests and rights of clients
• CHCCCS019 Recognise and respond to crisis situations
• CHCDFV001 Recognise and respond appropriately to domestic and family violence
• CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
• CHCMHS001 Work with people with mental health issues
• HLTAID011 Provide first aid
• CHCLEG001 Work legally and ethically

Assessment:

• A variety of assessment methods will be used throughout the course, including written assignments, case studies, role plays, presentations, and practical assessments.
• Assessment tasks are aligned to the learning outcomes of each unit and the specific requirements of the CHC32015 qualification.

Teaching

• MCIE employs qualified and experienced trainers with extensive experience in community services and delivering nationally-recognized training.
• The program incorporates a variety of teaching methods, including lectures, workshops, group discussions, case studies, simulations, practical activities, and online learning activities to cater to diverse learning styles.

Other

• This is Nationally Recognized Training leading to an AQF Qualification or a Statement of Attainment.