Program Overview

Dental Office Receptionist Certificate

Program Overview

The Dental Office Receptionist certificate program provides students with a mix of office administration skills and specialized dental knowledge. This program prepares students to become skilled dental office receptionists that are in demand in dental offices, dental supply companies, insurance companies, and dental labs.

Program Details

• Credential: Certificate
• Format: Full time
• Delivery: Hybrid: Mondays in person at the Clearbrook campus, Tuesday to Thursday online at scheduled times
• Duration: 5 months
• Days and times: Monday–Thursday, 9:00 am–2:30 pm
• Tuition: $5,722 (subject to change without notice)
• Practicum required: Yes
• Start dates: September
• Application deadline: Students can apply at any time and will be considered for the next available intake.

Entrance Requirements

View this program's entrance requirements in the UFV Academic Calendar.

Program Outline

Skills and Knowledge

Students in this program can expect to learn the following:

• Role and responsibilities of the dental receptionist
• Familiarization of tooth anatomy, dental terminology, and dental procedures
• Understanding of dental fee guides, codes, insurance companies and billing procedures
• Management of dental payment plans and estimates
• Booking and maintaining dental appointments and recall system
• Dental office procedures
• Working knowledge of dental computer software
• Effective oral and written communication skills

Courses

• DOR 01 | Introduction to Administrative Dentistry | 45 hours
• DOR 02 | Office Communications | 30 hours
• DOR 03 | Introduction to Clinical Dentistry | 75 hours
• DOR 04 | Dental Treatment Coordination | 60 hours
• DOR 05 | Dental Office Accounting | 45 hours
• DOR 06 | Career Planning | 30 hours
• DOR 07 | Dental Office Receptionist Practicum | 75 hours

Practicum

As part of the Dental Office Receptionist program, you will complete a two-week practicum that provides a meaningful work-like experience and exposure to the dental office field. In order to qualify for the practicum module, you must have successfully completed all previous coursework and attendance requirements with a minimum grade of A-.

Graduation

When you've completed all required courses and met the grade requirements, you can apply for graduation by following the instructions here. Please note there is a graduation application fee.

Withdrawal Deadlines

See the School of Continuing Education's refund and withdrawal schedule.

Textbooks

To find your textbooks, use the UFV Bookstore's textbook search tool. Select "CE - Continuing Education" as your area of study.

Computer Requirements

Some of this program takes place online. You will need a computer or laptop (PC or Mac) with reliable internet access and up-to-date software in order to access your online classes. View UFV's technical requirements for online courses here.

Additional Supplies

Depending on your practicum placement, you may need scrubs and appropriate footwear. You will also need basic school supplies such as notebooks and pens.