New Zealand Diploma in Information Technology Technical Support (Level 5)

Program Overview

The New Zealand Diploma in Information Technology Technical Support (Level 5) equips students with the skills and knowledge to become IT support professionals. Through hands-on experience and a focus on PC essentials, network management, and communication, graduates are prepared for immediate employment in the field. The program emphasizes troubleshooting, problem-solving, and effective client interaction, ensuring students are ready to excel in the IT support industry.

Program Outline

Degree Overview

This program aims to equip students with the necessary skills and knowledge to become IT support superstars. It emphasizes hands-on experience and a deep understanding of PC essentials, including computer rebuilding, hard drive recovery, and network management. The program also focuses on developing essential communication skills to manage and operate a helpdesk effectively, preparing graduates for immediate employment in the field.

Objectives:

• Gain in-depth knowledge of computer hardware and network fundamentals.
• Develop troubleshooting and problem-solving skills for common IT issues.
• Learn how to manage and operate a helpdesk efficiently.
• Acquire communication skills to effectively interact with clients and colleagues.
• Gain experience in data recovery, storage solutions, and network management.
• Enhance web interface design and develop basic software applications.

Outline

Program Content:

• IT system overview
• Database administration
• Hardware servicing
• Professional practice
• IT technical support
• Server management
• Fundamentals of programming and problem-solving
• Implementing networks
• Customer service and communication skills

Structure:

• Full-time program (1 year) with part-time options available

Course Schedule:

• Semester 1:
• IT5115 – IT System Overview
• IT5116 – Database Administration
• IT5117 – Hardware Servicing
• IT5121 – Fundamentals of Programming and Problem Solving
• Semester 2:
• IT5119 – IT Technical Support
• IT5122 – Implementing Networks
• IT5120 – Server Management
• IT5118 – Professional Practice

Assessment

Assessment Methods:

• Assignments
• Exams
• Practical assessments
• Projects

Assessment Criteria:

• Knowledge and understanding of IT concepts and principles
• Ability to apply theoretical knowledge to practical scenarios
• Problem-solving and troubleshooting skills
• Communication and interpersonal skills
• Technical proficiency in hardware, software, and network technologies

Teaching

Teaching Methods:

• Interactive lectures
• Practical workshops
• Group work and projects
• Individual tutorials

Faculty:

• Experienced and qualified IT professionals
• Active researchers in the field of information technology

Unique Approaches:

• Industry-focused curriculum with real-world case studies
• Emphasis on hands-on learning through practical exercises
• Strong focus on developing communication and teamwork skills

Careers

Career Options:

• Help Desk Analyst
• PC Repair Technician
• Network Administrator
• Computer Support Technician

Other

• Domestic fees: $6,988 (indicative for 2024 intake)
• Start date: 08/07/2024