Program Overview

Customer Service Excellence – Certificate

Programme Overview

Elevate your skills in customer service with our Certificate in Customer Service Excellence. This Level 6, 12-week programme is designed for those looking to deepen their understanding of Quality Management within the Service Industry. Delivered fully online, this part-time course allows you to balance your professional commitments while gaining valuable insights into providing exceptional customer experiences.

Throughout the course, you’ll explore the key principles of customer service excellence, including strategies for delivering high-quality service, building strong customer relationships, and implementing effective quality management practices. The curriculum focuses on both theoretical concepts and practical applications, ensuring you gain skills that can be immediately applied in various service-oriented roles.

Whether you’re seeking to advance in your current role or make a career change into the service industry, this flexible programme provides a solid foundation for professional growth. Upon completion, you will be well-prepared to enhance service standards and contribute to the success of any organisation focused on delivering outstanding customer experiences.

Programme Modules

• Customer Service Excellence
• Quality Management for the Service Industry

Entry Requirements

• Mature applicants (i.e., over 23 years)
• Leaving Certificate Grade O6 at ordinary level in five subjects in the Leaving Certificate. Two of these subjects must be Mathematics and a language (English or Irish)
• QQI Level 5 – Full award with a minimum of eight modules
• Recognition of Prior Learning

Schedule

• 2-3 evenings per week 6pm to 9pm (online)
• Plus selected Saturdays per 9am – 1pm (online)

Induction

• Induction for the September 2024 programmes takes place on Saturday 7 September 2024 from 9.00am to 1.00pm
• In advance, you will be required to review Pre-Induction reading material
• During Induction, you will be given the opportunity to:
  • Meet your programme lecturers, programme co-ordinator and students
  • Overview of the programme handbook, programme’s modules, assessments and delivery timetable
  • Introduction to TUS learning systems including MS Office, Zoom, Moodle etc
  • Outline of the learning supports available to you during the programme

Fee

• €1,150

Duration

• 12 Weeks

Progression

• Students who complete this Special Purpose Award are eligible to progress onto the Certificate in Supervisory Management and Team Leadership Programme.