Certificate in Customer Service Excellence

Program Overview

The Certificate in Customer Service Excellence is a 12-week program that enhances your abilities in dealing with customers. Ideal for professionals in hospitality, retail, sales, and call centers, it combines theory with hands-on practice to equip you with essential communication and problem-solving techniques. Upon completion, you'll gain the skills needed to excel in customer service and stand out in your field.

Program Outline

Degree Overview:

The Certificate in Customer Service Excellence is a short, practical program designed to boost your skills in dealing with customers. It only takes 12 weeks to complete, making it perfect for anyone working in customer-facing roles like hospitality, retail, sales, or call centers. You’ll learn all the essential communication and problem-solving techniques you need to excel in your job. The course mixes theory with hands-on practice, so you’ll be ready to tackle real-life situations confidently. It’s a great way to level up your customer service game and stand out in your field.

Outline:

• Programme Modules:
• Customer Service Excellence
• Quality Management for the Service Industry
• Schedule:
• 2-3 evenings per week from 6pm to 9pm (online)
• Plus selected Saturdays from 9am to 1pm (online)
• Induction for the September 2024 programmes takes place on Saturday 7 September 2024 from 9.00am to 1.00pm.
• In advance, you will be required to review Pre-Induction reading material, available to you on https://tus.ie/flexible.
• During Induction, you will be given the opportunity to:
• Meet your programme lecturers, programme co-ordinator and students
• Outline of the learning supports available to you during the programme

Careers:

• Students who successfully complete this programme are eligible to progress into our 60 Credit Certificate in Supervisory Management and Team Leadership Programme subject to eligibility criteria.