Program Overview

Introduction to Medical Administration in Healthcare

Overview

Improve patient experience and create a better working environment with our fully funded course for administrative staff working in primary and secondary care in Mid and South Essex. This course is funded by, and developed in cooperation with, Mid and South Essex Integrated Care Board. Study part-time over 12 weeks.

Full Description

Administrative staff are at the heart of healthcare. They're often the first people patients talk to and are hugely influential in the running of the workplace. Our continuing professional development course gives you the chance to further your professional skills and knowledge. Study for approximately five hours per week over 12 weeks, and:

• Build professional skills
• Gain a greater awareness of medical practice
• Expand your knowledge of the integrated care system
• Increase the signposting and assistance offered to patients
• Create an online portfolio tailormade for your next appraisal
• Build your confidence in your own career prospects in the NHS.

Learning Made Simple

The course takes a 'blended' approach to learning.

You'll take part in a weekly, scheduled virtual group tutoring session, online learning, and be allocated practical tasks to be carried out during the working week.

Tutors will be available during standard working hours to answer questions and offer support. One in-person ‘practical’ training session will take place at ARU’s Chelmsford campus to provide hands-on skills.

Supporting Your Team

High-quality administration has the potential to improve patient experience, reduce inequalities, promote better care and contribute to a better working environment for staff, according to research by The Kings Fund.

Workplaces will be involved at every stage of the process, first designating a mentor – either a manager or senior staff member – and also benefiting from the e-portfolio created as part of the course, which will be central to participants' next appraisals.

Upon successful completion of the course, each learner will receive a certificate and 30 university credits.

Mentoring Your Staff

Mentors will be asked to designate a small amount of time (less than an hour per week throughout the course) to support their learner. In some cases, mentoring can be passed onto another staff member such as the practice nurse.

At the beginning of the course all mentors will be invited to a short group video call where they will be introduced to course organisers and have the opportunity to ask questions. Mentors will also receive a handbook and a designated email address that will allow them to contact the course organisers directly.

Who Should Attend?

Our course is open to those who are already working in administrative roles in primary and secondary care, within Mid and South Essex.

Dates

Future cohorts will begin the course during the 2024/25 academic year.

Where You'll Study

Your Faculty

The Faculty of Health, Medicine and Social Care at ARU is primed to meet the demand for healthcare professionals, doctors, scientists and social workers in the East of England.

We've been training undergraduates for professional roles for over 25 years, with a reputation for quality, dedication and ambition balanced with student satisfaction.

We know that our students want the very best experiential learning, and we've invested heavily in purpose-built simulated wards, science labs and skills spaces, to support your learning every step of the way.

Where Can I Study?

Writtle Campus

Our picturesque 150-hectare campus is situated in the heart of the Essex countryside.

Blended Learning

Study through a mix of face-to-face teaching and online sessions.

Fees & Funding

Course Fees

Places are fully funded by Mid and South Essex Integrated Care Board (MSE ICB) for medical administrators and receptionists working within Mid and South Essex. This course is suitable for primary and secondary care.

Entry Requirements

Our course is designed for those who are already working in administrative roles in primary and secondary care, within Mid and South Essex.