Certificate in Telemarketing QLS Level 3

Program Overview

This Telemarketing Course Online provides a thorough introduction to telemarketing techniques, emphasizing the telephone's power in modern marketing. It equips candidates with essential skills for success, including trust-building, negotiation, and script development. The course is suitable for both experienced telemarketers and newcomers seeking entry-level employment, with potential salaries ranging from £20,000 to over £50,000.

Program Outline

Degree Overview:

Telemarketing Course online provides a comprehensive introduction to telemarketing, highlighting its importance in 21st-century marketing. The course emphasizes the power of the telephone as a marketing tool, especially in a world where mobile phones are ubiquitous. The program aims to equip candidates with the skills, techniques, and approaches of successful telemarketers, ultimately maximizing sales and furthering business success. The course covers building trust with clients and customers, cold calling strategies, essential negotiation skills, and creating a winning first impression. Successful candidates gain valuable skills and confidence to pursue or advance careers in sales, working within established businesses or external marketing agencies.

Outline:

The Telemarketing Course Online consists of five units:

• Unit 1 – Verbal Communication: Introduces the four E's of effective voice calls: Expressive, Enunciate, Engage, Energize.
It emphasizes the importance of courtesy and manners in creating a positive impression during phone calls. Candidates explore negotiation phases and types, building rapport with customers, maintaining positivity, and remembering names.
• Unit 3 – Active Listening Skills: Emphasizes the difference between hearing and actively listening to clients/customers.
• Unit 4 – Developing Your Script: Covers the importance of a strong telesales script, including script concepts, writing effective scripts, and continual modifications based on performance.
Techniques for improving efficiency are also introduced. Candidates learn how to generate interest, respond to objections, and ultimately close more sales.

Careers:

The course prepares individuals for careers in telesales, including:

• Existing telesales workers seeking promotion
• Job market newcomers seeking entry-level employment
• Business owners and managers
• Supervisors and team leaders
• Marketers with no formal training in telesales
• Candidates looking to boost their CVs and career prospects
Typical salaries in telemarketing careers start around £20,000 and can exceed £50,000 for senior managers.