Tuition Fee
Start Date
Medium of studying
Duration
2.0 days
Program Facts
Program Details
Degree
Courses
Major
Customer Service | Customer Support
Area of study
Services
Timing
Full time
Course Language
English
About Program
Program Overview
This 14-hour customer service program from ALDAR Academy covers the fundamentals of customer service, including relationship management, effective communication, problem-solving, complaint handling, and building long-term relationships. It also explores industry best practices and provides practical strategies for enhancing customer service performance through metrics and feedback management.
Program Outline
- Customer Relationship Management: This module will delve into the strategies and techniques for managing customer relationships effectively, including building trust, loyalty, and satisfaction.
- Effective Communication in Customer Service: This module will focus on developing effective communication skills essential for customer service, such as active listening, empathy, and clear articulation.
- Problem-Solving in Customer Service: This module will equip students with problem-solving skills to handle customer issues effectively, including identifying problems, finding solutions, and resolving conflicts.
- Handling Customer Complaints: This module will provide students with practical strategies for handling customer complaints professionally and effectively, including de-escalation techniques and complaint resolution processes.
- Customer Service Metrics and Feedback Management: This module will introduce students to key customer service metrics and how to use feedback to improve customer service performance.
- Customer Service Best Practices: This module will cover industry best practices and real-world examples of successful customer service strategies.
Other:
- Course Duration: 14 Hours – (2 Days)
- Course Provider: ALDAR Academy for Vocational Education
- Contact Information:
- Location: Dubai, UAE
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About University
Al Dar University College (Now Al Dar Academy for Vocational Education)
Overview:
Al Dar Academy for Vocational Education, formerly known as Al Dar University College, was established in 1994. Located in the heart of Dubai's historic business district, the institution offers a range of internationally recognized vocational qualifications.
Services Offered:
Vocational Education:
The academy provides two-year programs after high school, focusing on practical application and preparing graduates for immediate entry into the job market.Scholarships:
Al Dar Academy offers scholarships, including a 30% discount for Esaad Card holders.Flexible Timings:
The academy provides flexible scheduling options for students.Student Life and Campus Experience:
Key Reasons to Study There:
Internationally Recognized Qualifications:
Programs are accredited by the UK and recognized in the UAE.English and Arabic Language Options:
Programs are offered in both English and Arabic.Prime Location:
The academy is conveniently located in the center of Dubai.Affordable Fees:
Tuition fees are competitive and scholarships are available.Practical Education:
The focus is on applied learning, preparing students for real-world applications.Academic Programs:
Business & Finance:
Higher National Diploma Level 5 in Business, with specializations in Business Law, Accounting & Finance, Entrepreneurship and Small Business Management, and Procurement and Supply Management.ICT & Computing:
Higher National Diploma Level 5 in Computing, with specializations in General Computing, Data Analytics, Cyber Security, Software Engineering, Artificial Intelligence, and Games and Animations.Engineering:
Higher National Diploma Level 5 in Engineering, with specializations in General Engineering, Electrical and Electronics, and Operations Engineering.Art & Media:
Higher National Diploma Level 5 in Creative Media Production, with specializations in Game Development, Sound Media, Film, Web & App Development, Motion Graphics, and Media Photography.Medical Programs:
Higher National Diploma Level 5 in Nursing & Healthcare Assistant, Healthcare Management, and Level 3 Diploma in Health and Social Care.Other:
Partnerships:
Al Dar Academy collaborates with organizations like Pearson, BTEC, KHDA-Dubai, and Esaad Card Center.Innovation Congress:
The academy hosts a monthly innovation seminar and focuses on research and innovation.Online Programs:
The academy offers online programs in Business & Finance, including those taught in Arabic.Total programs
134
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