Customer Service Skills
Program Overview
Customer Service Skills
Overview
Having completed this course, learners will be aware of the customer service skills are important in most positions and are an especially valuable asset when you’re just starting in your career. Customer service skills include all the habits that help foster positive relationships with customers, which is often the difference between success and failure in business. It’s important to know how to treat customers well no matter what position you’re in.
Duration
1-2 Hours
Learning Aims & Outcome
Upon completion of this course, you will have a good understanding of:
- Principles of customer service
- Customer Service Begins with Self-Service
- Managing Disruptions and Delays
- Dealing with Complaints and Returns
- Creating an Emotional Connection
- Managing Customer Relationships
- Presentation and meeting the needs of customers
- Dress For Success
- Follow Up on Promises
- Always Smile
- Never Show Fear
- Customer journey and solving issues
- Identify the problem
- Speak with a supervisor
- Complaint handling
- Remain calm
- Respond quickly
- Develop a plan of action
Value of Course
Developed by Professionals
This course is CPD Certified
Assessment
The online assessment is taken on completion of the training material. You will be asked 20 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the test as many times as you need with no extra charge.
Course Fee
£ 20
Course Details
- 100% Online
- CPD Certified
- Accessible on Mobile devices
Program Outline
Degree Overview:
The Customer Service Skills course is an introduction to effective customer service, focusing on interactions with customers and building positive relationships. The overview states that completing the course will make learners aware of the importance of customer service skills in most positions, particularly at career starts. It emphasizes that these skills foster positive customer relationships, often crucial for business success. The course highlights the importance of treating customers well regardless of one's position.
Outline:
The course covers the following topics:
- Principles of customer service
- Customer Service Begins with Self-Service
- Managing Disruptions and Delays
- Dealing with Complaints and Returns
- Creating an Emotional Connection
- Managing Customer Relationships
- Presentation and meeting the needs of customers
- Dress For Success
- Follow Up on Promises
- Always Smile
- Never Show Fear
- Customer journey and solving issues
- Identify the problem
- Speak with a supervisor
- Complaint handling
- Remain calm
- Respond quickly
- Develop a plan of action The course duration is 1-2 hours.
Assessment:
The assessment consists of a 20-question multiple-choice online test taken after completing the training material. A passing score is 80%. The answers are automatically marked, providing immediate results. The course is 100% online and accessible on mobile devices. It only mentions that customer service skills are valuable assets, especially at career starts, and are important in most positions.
Other:
The course is CPD Certified. It costs £20.
London College of Professional Studies offers blended learning programs leading to globally recognized qualifications. Located in London, the institution attracts students from across the UK and various parts of the world.
The college is accredited by NCFE CACHE, OTHM, ATHE, and IOSH, which are among Britain’s leading awarding bodies. Additionally, accreditation from ASIC allows students from outside the European Economic Area (EEA) [including EU countries, Iceland, Liechtenstein, Norway, and Switzerland] to apply for a Short-Term Student Visa. This visa permits studying short courses in the UK, with durations of up to 6 months for foundation or pre-master programs and up to 11 months for English language courses.
More than 210 courses are offered, primarily online, at foundation, undergraduate, postgraduate, and PhD levels. To provide these opportunities, the college has partnered with several UK universities and Ofqual-regulated awarding bodies. Students from over 122 countries are currently enrolled, and more than 19,000 students have successfully completed their courses.
Learners are at the center of all activities at London College of Professional Studies. Success is achieved through excellent teaching and high-quality courses, creating opportunities for better futures.
A strong commitment to academic and professional standards defines the institution, with a goal of being internationally recognized for quality teaching resources, student support, and the opportunities provided.
