Program Overview

Conflict Resolution Training

Overview

Conflict resolution training equips individuals with the skills and strategies needed to effectively manage and resolve conflicts in various contexts. Through interactive workshops and practical exercises, participants learn techniques for active listening, negotiation, and mediation. They develop an understanding of conflict dynamics, identify underlying issues, and cultivate empathy and communication skills to foster constructive dialogue and reach mutually beneficial resolutions. Conflict resolution training promotes collaboration, reduces tension, and enhances productivity by empowering individuals to address conflicts proactively and constructively in both personal and professional settings.

Duration

30 - 50 Hours

Learning Aims & Outcome

The learning outcomes of this course include:

• Introduction to Conflict Resolution
  • Definition and nature of conflict
  • Common causes of conflict
  • Benefits of effective conflict resolution
  • Key terms and concepts (e.g., negotiation, mediation)
  • Types of conflict (interpersonal, organizational, etc.)
• Communication Skills in Conflict Resolution
  • Techniques and importance of active listening
  • Exercises to practice active listening
  • Techniques for assertive communication
  • Role in conflict resolution
  • Reading and using body language effectively
  • Communication Scenario Analysis
• Conflict Analysis and Approaches
  • Various conflict styles (e.g., competing, accommodating)
  • Self-assessment of personal conflict style
  • Recognizing patterns in conflict
  • Matching strategies to conflict types
• Conflict Resolution Techniques
  • Basic negotiation principles and strategies
  • Differences between mediation and facilitation
  • Steps in collaborative problem-solving
  • Dealing with anger and frustration
  • Addressing Cultural Differences
  • Cultural awareness in conflict resolution
  • Workplace conflict
• Applying Conflict Resolution Skills
  • Setting goals for conflict resolution skills
  • Analysing real-world conflicts

Value of Course

Developed by Professionals

This course is CPD Certified

Assessment

The online assessment is taken on completion of the training material. You will be asked 20 multiple choice questions and short answer with a pass mark of 100%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the test as many times as you need with no extra charge.

Course Fee

£ 25

Course Details

• 100% Online
• CPD Certified
• Accessible on Mobile devices