Program Overview
This apprenticeship program prepares individuals for a career in customer service. It develops essential knowledge, skills, and behaviors in interpersonal communication, customer handling, and resolving complaints. Upon completion, apprentices can join the Institute of Customer Service and are eligible for roles such as Customer Service Manager, earning a salary of around £30,387 per year. The part-time program lasts one academic year, with year-round enrollment.
Program Outline
The program trains students to provide excellent customer service applicable to various job roles across many industries. The objective is to ensure customers are handled positively, reliably, and pleasantly through advice, answering questions, and handling complaints. The core responsibility is delivering high-quality products and services, delivered from the workplace, digitally, or in the customer's location. This includes handling orders, payments, offering advice and support, meet-and-greet, sales, problem-solving, aftercare, service recovery, and measuring customer satisfaction. It only mentions the knowledge, skills, and behaviors students will gain:
- Skills: Interpersonal skills; Communication; Influencing; Personal organisation; Dealing with customer conflict and challenge.
- Behaviours: Developing self; Teamwork; Being open to feedback; Equality; Presentation.
Careers:
Upon completion, students are eligible to join the Institute of Customer Service as an Individual member at the Professional level. It states that with experience, one can expect to earn around £30,387 per year or £14.90 per hour. In Bradford, there are approximately 892 people in this job, with around 41 vacancies expected annually. A Level 3 NVQ or A-Levels are usually required for this job.
Other:
The program is a Level 2 Apprenticeship, is part-time, lasts one academic year, and has year-round enrollment. It is located at Garden Mills. The entry requirements are Level 1 English and Maths for Level 2 apprenticeships, and GCSE Mathematics and English at Grade A -C/9-4 or Level 1 on the Literacy and Numeracy BKSB screening for Level 3. Fees may vary depending on several factors.
