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Students
Tuition Fee
Start Date
Medium of studying
Duration
11 weeks
Program Facts
Program Details
Degree
Courses
Major
Hospitality Management | Hotel Services | Housekeeping
Area of study
Services
Course Language
English
About Program

Program Overview


Professional Qualifications in Rooms Division

About

This short Certificate Course (11 weeks) provides students with an understanding of operational aspects of working in the Rooms Division department of a Hotel Operation.


Description

This course is designed to equip students with technical skills to enable them acquire an entry position in any reception or housekeeping department of a hotel. A blend of practical training and classroom theory enhances the student’s confidence in carrying out the tasks of a receptionist, guest relations officer, concierge, or housekeeping supervisor, and at the same time strengthens their customer service skills.


Curriculum

  • Customer Service and Effective Communication
  • Property Management Systems (Fidelio)
  • Managing Front Office Operations
  • Managing Housekeeping Operations
  • Housekeeping Operations – Application
  • Career & Placement Seminar
  • Industry Placement

Program Statistics

  • 8,540 Graduates
  • 2 Campuses
  • 44 Programs
  • 4 Decades of Experience

Program Offerings

  • Hotel Management
  • Culinary Arts
  • Distance Learning
  • Business Management
  • Postgraduate Studies
  • Events Management
  • Spa Management
  • Cruise Management
  • Foundation & English Courses
  • Security Management

Program Outline


Degree Overview:

The provided text describes a "Professional Qualifications in Rooms Division" certificate course. The objective is to equip students with the technical skills needed for entry-level positions in hotel reception or housekeeping. The course blends practical training and classroom theory to build student confidence in performing receptionist, guest relations officer, concierge, or housekeeping supervisor tasks, while also strengthening customer service skills. Study takes place in Greece.


Outline:

The curriculum includes the following modules:

  • Customer Service and Effective Communication:
  • This module focuses on developing strong communication and customer service skills essential for roles within the Rooms Division.
  • Property Management Systems (Fidelio):
  • This module provides training on using Fidelio, a specific property management system commonly used in hotels. Students learn to utilize the software for various tasks related to guest management and operations.
  • Managing Housekeeping Operations:
  • This module focuses on the management and organization of housekeeping tasks and staff within a hotel.
  • Housekeeping Operations – Application:
  • This module provides practical, hands-on experience in applying housekeeping procedures and techniques learned in the previous module.

Teaching:

The text mentions a blend of practical training and classroom theory.


Careers:

The course aims to prepare students for entry-level positions in hotel reception or housekeeping departments. Potential roles include receptionist, guest relations officer, concierge, or housekeeping supervisor. The "Career & Placement Seminar" suggests assistance with job placement.


Other:

The program is offered by the Swiss Alpine Center and is an 11-week certificate course. The course is taught in English.

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