Program Overview

Professional Qualifications in Rooms Division

Description

This course is designed to equip students with technical skills to enable them acquire an entry position in any reception or housekeeping department of a hotel. A blend of practical training and classroom theory enhances the student’s confidence in carrying out the tasks of a receptionist, guest relations officer, concierge, or housekeeping supervisor, and at the same time strengthens their customer service skills.

Curriculum

• Customer Service and Effective Communication
• Property Management Systems (Fidelio)
• Managing Front Office Operations
• Managing Housekeeping Operations
• Housekeeping Operations – Application
• Career & Placement Seminar
• Industry Placement

Professional Qualifications in Food & Beverage Management

Description

This course is designed to equip students with technical skills to enable them acquire an entry position in any food and beverage operation. A blend of practical training and classroom theory enhances the student’s confidence in carrying out the tasks of a food and beverage operator and at the same time strengthens their customer service skills. The curriculum is based on the respective module descriptors of the Swiss Alpine Diploma in Hotel Management, and includes an industry placement of 20 weeks.

Curriculum

• Customer Service & Effective Communication Workshops
• Food & Beverage Service Management
• Food & Beverage Practical Classes in the Restaurant (serving lunch over 4 days a week)
• Food & Beverage Planning & Control and/or Restaurant Operations Management (depending on which semester you join)
• Career & Placement Seminar
• Industry Placement

Programms

• Hotel Management
• Culinary Arts
• Distance Learning
• Business Management
• Postgraduate Studies
• Events Management
• Spa Management
• Cruise Management
• Foundation & English Courses
• Security Management

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Admissions

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Contact

• Head Offices: Chilcherlistr.1 6055 Alpnach Dorf, Switzerland
• Switzerland (+41 41 639 43 43)
• Greece (+30 210 682 88 00)
• info@alpinecenter.edu.gr
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Statistics

• 8,540 Graduates
• 2 Campuses
• 44 Programms
• 4 Decades of Experience