Program Overview

Clinic Service Representative, Certificate

Program Description

If you would enjoy helping people achieve and maintain a healthy lifestyle, you may be interested in the health and wellness field. In this program, you will learn the skills necessary to work in a frontline administrative capacity in health care.

Program Requirements

Prerequisites

• Basic keyboarding knowledge recommended.
• Instructor permission.
• Some classes have entry requirements not listed here.

Program Core Courses

• HEAL 102 - Introduction to Healthcare Professions
• HEAL 104 - Medical Terminology & Anatomy
• HEAL 160 - Law & Ethics for Healthcare Professionals
• HEAL 162 - Medical Office Procedures
• HEAL 211 - Clinical Procedures AMA
• HEAL 226 - Healthcare Communication
• HEAL 239 - Job Readiness
• HEAL 240 - Externship (4 credits)

Total Core Credits: 28

Program Supporting Courses

• BSTEC 120 - Introduction to MS Office Software (2 credits)

Total Supporting Course Credits: 2

Related Instruction Courses

Communications

• Select one course from the list below
  • CMST& 101 - Introduction to Communication
  • ENGL& 101 - English Composition I

Computation

• Select one course from the list below
  • ACCTG 121 - Practical Financial Accounting
  • BUSN 135 - Business Mathematics
  • MATH- Any 100 level or higher

Human Relations

• BUSN 160 - Human/Labor Relations

Total Related Instruction Credits: 15

Total Program Credits: 45

Program Outcomes

• Communicate (written, verbal and nonverbal) effectively with diverse patients and staff.
• Apply medico-legal knowledge to identify and respond to issues of confidentiality.
• Document within legal and ethical boundaries.
• Identify and model professional conduct and appearance in specific, multicultural workplace settings.
• Demonstrate competency in Vital Signs
• Demonstrate administrative tasks in the medical using therapeutic communication and customer service skills

Program Notes

• This information does not substitute for meeting with a faculty adviser.
• Students must achieve a cumulative 2.0 GPA and achieve a 2.0 in all HEAL courses and pass required competencies to graduate with their Clinic Service Representative Certificate.
• Certificate programs emphasize preparation in specific job skills required for entry-level employment.
• Not all classes are offered every quarter or at night.
• Students attending only in the evening must remember it is likely to take more than one year to complete program.

General Requirements

Read the Associate Degree and Certificate Requirements.

Internal Coding

| Last Updated |
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Description | Clinic Service Rep C45
Academic Plan | MISPAC45
CIP Code | 51.0712

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