Program Overview

Hospitality and Tourism Management, Housing Shelter Facility Operations, Certificate

Program Description

This is a certificate in institutional housekeeping, engineering, maintenance, security, and janitorial services in housing and homeless services, as well as commercial settings such as hotels, resorts, retail centers, residential apartment buildings, and other operations. Individuals completing this coursework will understand foundational concepts related to human services, preventive maintenance and security operations, the provision of safe and positive living environments, terminology, and operational best practices. Learners completing this certificate will be prepared for employment in supportive housing properties and residences, shelters, and a variety of commercial lodging establishments. Learners completing this selection of coursework will be empathetic critical thinkers, comprehend the importance of low barrier and harm reduction housing programs as well as the lodging industry’s current role in providing such housing, and be prepared to welcome guests who have experienced differing levels of trauma. Learners will excel in the performance of culturally responsive customer service responsibilities, hospitality using trauma informed care practices, hard skills related to maintenance / engineering or institutional housekeeping, and best practices to collaboratively provide safe, dignified services to meet the unique needs of each guest.

Program Requirements

Specific Requirements

Program Core Courses

These courses are required:

• HSER 101 - Introduction to Human Services
• HSER 260 - Culturally Responsive Practices
• HOST 139 - Career Planning and Preparation
• HOST 166 - Global Excellence in Customer Service
• HOST 282 - Special Topics in Hospitality & Tourism Management

Total Core Credits: 13

Program Supporting Courses

Complete 2 of the courses below

• HOST 112 - Hotel, Hospitality, & Apartment Maintenance Technician
• HOST 120 - Environmental Leadership & Facilities Operations

Total Supporting Course Credits: 6

Total Program Credits: 19

Program Outcomes

Program Notes

• This information does not substitute for meeting with a faculty adviser.
• Students must achieve a cumulative 2.0 GPA and a minimum 2.0 GPA in each course to attain this certificate.
• Not all classes are offered every quarter, at night, online, or on the weekends.
• This program offers flexible registration and open-entry enrollment.

Internal Coding

| Last Updated |
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Description | HOST Housing Shelt Facl Op C01
Academic Plan | HMMHSC01
CIP Code | 52.0904