Program Overview

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Certificate II in Tourism

Kick start your career in tourism with this entry-level course that will qualify you to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator.

Course Overview

Start your career in tourism with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business and events.

You will gain the knowledge to undertake routine tasks in using business technology, providing advice on Australian tourism destinations, providing visitor information, and understanding cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator. It will also give you the foundation knowledge to undertake further studies in either tourism, events, or business.

What Can I Do?

• Museum Attendant
• Tour Operator Office Assistant
• Retail Assistant (Tourist Attraction)
• Ride Attendant

Course Outcome

SIT20122 Certificate II in Tourism

Upgrade Your Qualification

Use this course as a pathway to higher qualifications. Specialise in Certificate III in either Tourism, Business, or Events.

TAFE at School

Get a head start on your career while you're still at high school. Studying a Certificate II or Certificate III at school gets you a guaranteed spot in any diploma course at TAFE Queensland. It also counts toward your QCE, opens up pathways to university, and makes you job-ready sooner.

What You Will Study

The successful achievement of this qualification requires you to complete all core and 6 elective units from the list below.

Core Units

• UNIT CODE: SITTIND003
  • UNIT NAME: Source and use information on the tourism and travel industry
  • UNIT DESCRIPTION: This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
• UNIT CODE: SITXCCS009
  • UNIT NAME: Provide customer information and assistance
  • UNIT DESCRIPTION: This unit describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities, products and services.
• UNIT CODE: SITXCCS011
  • UNIT NAME: Interact with customers
  • UNIT DESCRIPTION: This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers, and respond to a range of basic customer service enquiries, including routine customer problems.
• UNIT CODE: SITXCOM007
  • UNIT NAME: Show social and cultural sensitivity
  • UNIT DESCRIPTION: This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
• UNIT CODE: SITXWHS005
  • UNIT NAME: Participate in safe work practices
  • UNIT DESCRIPTION: This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.

Elective Units

• UNIT CODE: BSBSUS211
  • UNIT NAME: Participate in sustainable work practices
  • UNIT DESCRIPTION: This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
• UNIT CODE: BSBTEC201
  • UNIT NAME: Use business software applications
  • UNIT DESCRIPTION: This unit describes the skills and knowledge required to select and use software and organise electronic information and data.
• UNIT CODE: BSBTWK201
  • UNIT NAME: Work effectively with others
  • UNIT DESCRIPTION: This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
• UNIT CODE: HLTAID011
  • UNIT NAME: Provide First Aid
  • UNIT DESCRIPTION: This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies. The unit applies to all persons who may be required to provide a first aid response in a range of situations, including community and workplace settings.
• UNIT CODE: SITHCCC024
  • UNIT NAME: Prepare and present simple dishes
  • UNIT DESCRIPTION: This unit describes the performance outcomes, skills and knowledge required to prepare and present a limited range of simple menu items following standard recipes. While some cooking may be involved, there is no requirement to use the full range of basic cookery methods.
• UNIT CODE: SITHFAB021
  • UNIT NAME: Provide responsible service of alcohol
  • UNIT DESCRIPTION: This unit describes the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol.
• UNIT CODE: SITTTVL001
  • UNIT NAME: Access and interpret product information
  • UNIT DESCRIPTION: This unit describes the performance outcomes, skills and knowledge required to access product information about travel products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
• UNIT CODE: SITXCCS010
  • UNIT NAME: Provide visitor information
  • UNIT DESCRIPTION: This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
• UNIT CODE: SITXCOM008
  • UNIT NAME: Provide a briefing or scripted commentary
  • UNIT DESCRIPTION: This unit describes the performance outcomes, skills and knowledge required to deliver information to a group using basic group communication and presentation techniques.
• UNIT CODE: SITXFIN007
  • UNIT NAME: Process financial transactions
  • UNIT DESCRIPTION: This unit describes the performance outcomes, skills and knowledge required to accept and process payments for products and services, and reconcile takings at the end of the service period or day.
• UNIT CODE: SITXFSA005
  • UNIT NAME: Use hygienic practices for food safety
  • UNIT DESCRIPTION: This unit describes the performance outcomes, skills and knowledge required to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses. It requires the ability to follow predetermined organisational procedures and to identify and control food hazards.

Ways to Study

• TAFE at School

Study Locations

• Greater Brisbane
• Gold Coast

Payment Options

• TAFE at School Subsidised Fee: $0
• TAFE at School Full Fee: $2,015

Entry Requirements

There are no formal entry requirements for this course.

Resources Required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning.

University Pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Recognition of Prior Learning (RPL) and Credit Transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.