Program Overview

AI and Innovation in Hospitality Leadership

Program Overview

This 100% online program is designed to equip hospitality leaders with the knowledge and practical skills to leverage AI for innovation, efficiency, and strategic advantage.

Program Details

• Duration: 3 weeks
• Study Hours: 6-8 hours per week
• Flexibility: 100% flexible learning
• Certificate: Certificate of completion from Glion

Program Objectives

• Understand foundational AI concepts and their role in innovation
• Experiment with AI tools to identify opportunities for real-world business transformation in hospitality
• Develop AI-driven strategies that align with business goals and operational realities in hospitality
• Strategize AI adoption by leveraging creativity, critical thinking, and leadership skills

Program Structure

• AI Basics – A Crash Course
  • Learn key definitions of AI and discover more about its capabilities and limitations
  • Understand how to cost AI implementations, including development, data centers, sustainability, and growth
• Innovation Theory
  • Discover different definitions and types of innovation
  • Get to know some of the ways that AI can contribute to design thinking and creativity
• AI and Innovation in Action
  • Study real-world examples of AI adoption across industries
  • Learn about the relatively new discipline of prompt engineering
• How is AI Reshaping Hospitality?
  • Review successful – and unsuccessful – AI implementations in hospitality
  • Explore potential impacts of AI in areas such as guest service, operational efficiencies, and revenue modeling
• The AI and Innovation Roadmap for Hospitality Leaders
  • Develop a comprehensive toolkit for AI implementation
  • Explore the impacts of AI on wider society and the convergence of AI, IoT, Blockchain, and Robotics
• AI for Hospitality Impact
  • A final, highly applied project with a choice of preparing an executive report proposing an AI adoption plan or a reflection on a documented AI experiment and its results

Faculty

• Mariana Palmeiro
  • Visiting Faculty – Business Trends in Luxury
  • Mariana Palmeiro spent 10 years in Asia working on numerous hospitality development projects, mainly as a Project Manager for new spa and wellness center openings

Admission Criteria

• There are no admission criteria for this program

Fees

• CHF 1,250 (special discounted offer ends in September)
• CHF 875

Start Dates

• 29 October 2025

Additional Information

• This program is 100% online and flexible, allowing you to study in your own time and at your own pace
• You will receive a certificate of completion from Glion upon finishing the program
• The program includes peer-to-peer networking and direct faculty interaction
• You will have access to a comprehensive toolkit for AI implementation in hospitality
• The program explores the impacts of AI on wider society and the convergence of AI, IoT, Blockchain, and Robotics