Program Overview

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Level 4 Diploma in Hospitality and Tourism Management

Course Description

One key element of this course is that while studying you will also have the opportunity to develop your employability skills such as:

• Problem-solving skills: analytical skills, use of critical thinking and showing initiative
• Interpersonal skills: communicating and interacting with peers in different contexts, working collaboratively and showing responsibility
• Intrapersonal skills: self-discipline, self-management and personal development

Target Group

Compulsory education leavers (16+) and learners who wants to gain an accessible route into Higher Education with the opportunity to progress on to undergraduate courses that require a higher level of study skills.

Target Audience

• 16+

Course Language

English

Where you will learn

Domain Building, 102/104, Constitution Street, Mosta

What you will study

Introduction to the Tourism Industry

Core Module

• Learning Hours: 375
• ECTS Credits: 15
• UK Credits: 30

The aim of this unit is to introduce the learner to the tourism industry and give them a broad understanding of its make-up. Learners will also understand the roles and functions of different delivery channels operating within the market and will be able to gain insight into how the industry has developed and will develop in the future.

Introduction to the Hospitality Industry

Core Module

• Learning Hours: 375
• ECTS Credits: 15
• UK Credits: 30

The aim of this unit is to introduce the learner to the hospitality industry and give them a broad understanding of its make-up. Learners will also understand the types and characteristics of different hotel and food service providers operating within the market and will be able to gain insight into how the industry has and will develop in the future.

Introduction to Marketing for Hospitality and Tourism

Core Module

• Learning Hours: 375
• ECTS Credits: 15
• UK Credits: 30

In this unit, learners will understand how a hospitality or tourism organisation is affected by the external factors within the market/s it operates. They will develop the skills to formulate a marketing mix that enables the organisation to compete effectively within the hospitality and tourism business.

Introduction to Customer Service for Hospitality and Tourism

Core Module

• Learning Hours: 375
• ECTS Credits: 15
• UK Credits: 30

In this unit, learners will gain an understanding of the importance of customer service within the hospitality and tourism industries. Learners will develop an understanding of the how customer service is affected by corporate policy and the diverse nature of the industry. Learners will develop tools and skills to enable them to contribute to the development and implementation of customer services improvements within a hospitality and tourism organisation.

How will you learn

This diploma is delivered with a flexible classroom-based method, through a variety of course materials, case studies, discussions, presentations, enquiry-based learning and problem-solving activities. We provide you with key reading and research activities, and you will make the most of our own teaching portal.

Where you will learn

Lessons will be held in class in our premises at Domain Building, 102/104, Constitution Street, Mosta.

Assessment

Method of Assessment

Assessments will be designed according to the guidelines of each module specification. In general, the assessments will enable learners to demonstrate achievement of learning outcomes across the individual elements of the programme. The range of assessments utilised will normally include: essays, reports, presentations and other structured assignments and examinations.

Assessments are drafted in conjunction with the curriculum development department and tutor concerned. Final version is confirmed by the curriculum development department.

Assessments are moderated by tutor concerned, then also verified by the Internal Verifier.

Structure of Programme

Teaching, Learning and Assessment Procedures

These qualifications are vocational as they can support a learner's career progression. To meet QUALIFI’s aim to provide an appropriate assessment method each unit will be assessed through tasks that will be written in a way to make them realistic ‘work-related’ tasks wherever possible.Learners will need to demonstrate knowledge, understanding and. Original thought, problem solving and recommendations on actions will also be asked for from learners where appropriate for the unit. Intellectual rigour will be expected appropriate to the level of the qualification.

Assignments will contain a question strand for each of the given unit’s learning outcomes. The assignment tasks will address the LO(learning outcome) and AC (assessment criteria) requirements.

Within assignments there will always be requirements for learners to engage with important and relevant theory that underpins the subject area. The assignment questions will require learners to draw on real organisations to illustrate their answers. To support this activity during the programme of learning, centres are required to make sure that they include case studies of relevant organisations and, wherever possible, facilitate incompany opportunities for learners to undertake research and investigation projects and/or support the organisation with various tasks. Mature and part-time learners will ideally be able to draw on their personal work experience too.

Grading System

• Fail: 0-39%
• Pass: 40%-100%

All units will be internally assessed through written assignment, internally marked by the QUALIFI approved centre and subject to external quality assurance by QUALIFI.

Entry Requirement

Students should be in possession of either of the following:

• Secondary School Certificate, demonstrating a basic level of English to benefit from the course
• Candidates with relevant work/vocational experience will be considered on an individual basis
• A qualification equivalent to MQF/EQF Level 3

English

In all cases, an interview may be requested by the Admission Board in order to ascertain that the candidates admitted to the course have sufficient capability at the right level to undertake the learning and assessment criteria.

Students should produce copies of certificates, full CV preferably in EuroFormat and passport-size photo.

Fees & Funding

Malta Government Undergraduate Scheme

MFHEA Licence Nº: 2011 – TC – 01

Further and Higher Education Institution

Awarding Bodies: €2,750

*Prices for Non EU applicants differ

Awarding Bodies: €2,750

*Prices for Non EU applicants may differ

Intake

October

EQF / MQF Level

Level 4

Mode of Delivery

Traditional

Duration of Course

1 Academic Year, 3-hours, Twice a Week (Full-Time and part-time options available)

Operational End Date

N/A

N/A

ECTS Credits

60 ECTS

Programme Qualifies for

Malta Government Undergraduate Scheme

Certificate after completing

Student Success Rate

100