Course Overview

This in-depth two-week online course is designed to equip you with the understanding and practical skills needed to meet Deaf and disabled customers' access requirements at your events. This disability equality training course is accredited by Attitude is Everything, a charity with almost twenty years' experience of working with audiences, artists, and the music and events industries to make live events more accessible for Deaf and disabled people.

Key Details

• Location: Online
• Course duration: 2 weeks
• Tuition fees per individual: £495

Course Details

Weekly Topics

• Topic one: Why does access matter?
  • Suzanne Bull, Chief Executive of Attitude is Everything, and Paul Hawkins, Attitude is Everything's Festivals and Volunteering Manager and Training Lead, will talk about why it is important to get disability access right for your customers, and how great disabled access can boost your reputation and be good for your business.
  • You will also learn some key facts and stats on disability in the UK today, and hear from customers on why poor access often means they simply will not return to venues or festivals.
• Topic two: Barriers to access
  • Disabled customers talk about why access is important to them, what events can do to be more accessible, and the importance of talking to disabled customers to understand what they need.
  • You will look at the basics of access provision, some examples of good and bad practice, and how access can matter in customer service scenarios.
• Topic three: What the Equality Act means for you
  • You will explore how disabled people have been treated through the ages, the development of disability equality legislation during the 20th century, and how this led to the 2010 Equality Act; the key law underpinning disability equality legislation in the UK today.
  • You will then look at your responsibilities under the Act, including what is meant by a reasonable adjustment.
• Topic four: Making events accessible
  • Access professionals within the music and events industries will talk about how they make their events accessible.
  • You will examine both the common and less common requests you may need to meet to ensure your event is accessible for everyone.
• Topic five: The social model of disability
  • You will examine the different models for understanding disability that have evolved over time, and how disabled people have often been subjected to the whims and preferences of those who are non-disabled.
  • You will learn about the Social Model, a model of understanding disability devised by and for disabled people, and how thinking about disability in Social Model terms can better equip you to deliver high-quality access provision.
• Topic six: Language and terminology
  • You will look at why language and terminology matters in professional settings, and the impact of using outdated or inappropriate terminology on the experience of your customers.
• Topic seven: Accessible communication and communicating access
  • You will focus on the importance of providing clear access information and accessible materials to your audiences, including access information pages on websites.
• Topic eight: The value of lived experience
  • You will explore the value of including Deaf and disabled people in your events and at all levels in your organisation.

How You'll Learn

• Study is entirely online with learning supported by the use of real event case-studies.
• It's estimated that you will need to put aside around four hours a week for attending the webinar, reviewing learning materials, and completing activities.

Learning Activities

• Guided learning activities consisting of:
  • Concise online presentations to introduce key concepts
  • Small group and class discussions to facilitate interaction and dialogue
  • Online critiques to test assumptions, ideas, and to receive feedback from peers and tutors
  • Individual and group tutorials throughout the course
  • Independent study
  • Self-evaluation and peer feedback

How You'll Be Assessed

• The assessment is taken and submitted online at the end of the course and takes the form of multiple-choice questions.
• You will need to engage with and complete the full two-week course and pass the assessment at the end in order to receive a certificate of completion.

Staff

• This course is developed by Attitude is Everything and delivered by Falmouth University and Attitude is Everything staff.

Resources and Support

• Dedicated easy-to-use virtual learning environment (VLE) – known as Learn
• 24/7 support available through the VLE
• An online learning community
• Accessible online audio/visual content
• Optional weekly webinars
• Support via your online tutor for all course-related and academic queries.

How to Apply

• To apply for this course, make your selection from the available dates below, this will take you to an event page where you will be able to book yourself onto the course via the Book now link.

Who is This Course For?

• This training course is suitable for anyone working in the live music and events industry who wants to learn more about inclusivity for Deaf and disabled people.
• You should have:
  • A strong interest in, or experience of, managing events
  • Proficiency in English - reading, writing, speaking, and listening in order to be comfortable studying
  • An undergraduate degree is desirable but not essential
• You may be:
  • An event organiser or producer
  • An academic or policy-maker
  • Studying Events Management
  • Working in a government, local authority, or corporate events team
  • Involved in venue management
  • Working in events-related businesses such as event suppliers

Fees, Costs & Funding

• Total course fee: £495
• Multiple booking discount:
  • A booking for 2-5 places will receive a 5% discount on the total cost
  • A booking for 6+ places will receive a 10% discount on the total cost

Other Requirements

• Computer specification:
  • You will need access to a laptop/desktop computer.
  • Our Virtual Learning Environment, Learn, only requires an operating system that can run the latest compatible web browsers.
  • Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.
• Internet speed: Along with compatibility and web standards, Learn has been carefully crafted to accommodate low bandwidth environments. It is recommended to have a minimum Internet speed of 512kbps.

Falmouth University

---

Overview:

Falmouth University is a public university located in Cornwall, England, renowned for its creative arts and design programs. It offers a wide range of undergraduate and postgraduate courses, as well as online study options. The university is known for its strong industry connections, professional-grade facilities, and inspiring location.

---

Services Offered:

Falmouth University provides a comprehensive range of services to its students, including:

Accommodation:

On-campus and off-campus accommodation options are available, offering modern and well-equipped spaces.

Student Support:

The university offers a variety of support services, including academic advising, career counseling, and mental health support.

Employability Service:

Falmouth University has a dedicated Employability Service that helps students develop their career skills and find employment opportunities.

Student Voice:

The university encourages student feedback and participation through its Student Voice program.

Study Abroad Exchanges:

Students have the opportunity to study abroad at partner institutions around the world.

Virtual Experience:

Falmouth University offers a virtual experience platform for prospective students to explore the campus and learn more about the university.

---

Student Life and Campus Experience:

Falmouth University offers a vibrant and engaging campus experience, with:

Accommodation:

Modern and well-equipped accommodation options on and off-campus.

Open Days:

Open Days are held regularly, allowing prospective students to experience campus life and meet staff and current students.

Freshers' Week:

A dedicated week of events and activities designed to help new students settle in and make friends.

Student Clubs and Societies:

A wide range of clubs and societies cater to diverse interests, providing opportunities for students to connect with like-minded individuals.

Location:

Falmouth is situated in a beautiful and inspiring location, with easy access to the coast and surrounding countryside.

---

Key Reasons to Study There:

Industry Connections:

Falmouth University has strong industry connections, providing students with opportunities for internships, placements, and networking.

Professional-Grade Facilities:

The university boasts state-of-the-art facilities, including studios, workshops, and labs, designed to support creative learning and practice.

Inspiring Location:

Falmouth's location in Cornwall offers a unique and inspiring environment for creative study, with access to stunning beaches, coastal landscapes, and a vibrant arts scene.

Focus on Employability:

Falmouth University is committed to preparing students for successful careers, with a dedicated Employability Service and a strong focus on practical skills development.

---

Academic Programs:

Falmouth University offers a wide range of academic programs, with strengths in:

Art & Design:

The university is renowned for its art and design programs, including animation, film, photography, graphic design, fashion, and textiles.

Games:

Falmouth University has a dedicated Games Academy, offering programs in game design, development, and production.

Business & Marketing:

The university offers programs in business, marketing, and entrepreneurship, with a focus on creativity and innovation.

Computing:

Falmouth University offers programs in computing, including data science, robotics, and software development.

English, Journalism & Writing:

The university offers programs in English, journalism, and creative writing, with a focus on practical skills and industry connections.

Performance, Theatre & Music:

Falmouth University offers programs in performance, theatre, and music, with a focus on practical training and professional development.