Communicating in Conflict: Strategies and Skills
| Program start date | Application deadline |
| 2025-07-28 | - |
| 2025-10-29 | - |
| 2026-01-06 | - |
Program Overview
Course Details
Course Description
In this course, you will examine basic interpersonal communication concepts and theories and will reflect on tendencies in your own communication patterns. You will link specific communication micro-skills to their intended purpose (empathic listening, strategic listening, assertive expression) and will identify the effect that each of these micro skills has on the both "sender" and the "receiver" when employed.
Through experiential exercises, you will practice and analyze the connection between your internal intent, and the strategic use of the full spectrum of communication skills to build empathy and assert meaning. You will evaluate your experience and application of balancing empathy and assertion in a conflict dialogue and deepen your communication impact through meta-communication.
Course Format
The online version of this course is highly interactive and follows a pre-determined timeline with both live sessions (also called synchronous or sync) and self-access (a-synchronous or a-sync) activities. Participants should plan to spend a full day (8 hours) for each course day to complete these activities. The live session (sync) activities are completed online through a virtual classroom with other students and the instructor. The self-access activities (a-sync) will be completed on your own during designated times throughout the day.
Prerequisites
- None
Course Offerings
- Jul 28, 2025 - Jul 30, 2025: Online
- Domestic Tuition: $821.55
- International Tuition: $2464.65
- Instructor: A. Simpson
- Oct 29, 2025 - Oct 31, 2025: New Westminster Campus
- Domestic Tuition: $821.55
- International Tuition: $2464.65
- Instructor: M. Govorchin
- Jan 06, 2026 - Jan 08, 2026: Online
- Domestic Tuition: $821.55
- International Tuition: $2464.65
- Instructor: A. Simpson
Related Courses
- Shifting to Interests and Beyond (CRES-1402)
- Introduction to Conflict Resolution (CRES-1714)
- Sharpening Your Edge in Negotiation (CRES-1727)
- Identifying Control & Abuse in Pre-Mediation (CRES-1474)
- Navigating Challenging Conversations (CRES-1728)
- Conflict At Work: Leading Collaboratively (CRES-1412)
- Getting Buy-in Through Collaborative Decision Making (CRES-1724)
- Communicating with Skill and Agility (CRES-1716)
Justice Institute of British Columbia
Overview:
Justice Institute of British Columbia (JIBC) is a leading public safety educator in Canada. It offers a wide range of applied education, training, and research programs focused on justice and public safety. JIBC is committed to providing students with the skills and knowledge they need to succeed in their chosen careers.
Services Offered:
JIBC offers a variety of services to its students, including:
Financial Aid & Scholarships:
JIBC provides financial assistance to students in need, including scholarships, bursaries, and loans.Student Support:
JIBC offers a range of student support services, such as academic advising, career counseling, and mental health support.Indigenous Student Services:
JIBC has dedicated services for Indigenous students, including cultural support, academic advising, and mentorship programs.Student Conduct & Policies:
JIBC has clear policies and procedures regarding student conduct, academic integrity, and other important matters.Convocation:
JIBC holds a convocation ceremony each year to celebrate the achievements of its graduating students.The JIBC Bookstore:
The bookstore provides students with access to textbooks, course materials, and other supplies.Student Life and Campus Experience:
Key Reasons to Study There:
Exceptional Applied Education:
JIBC's programs are designed to provide students with the practical skills and knowledge they need to succeed in their chosen careers.Training and Research:
JIBC offers a variety of training programs and research opportunities in justice and public safety.Leading Public Safety Educator:
JIBC is recognized as a leader in public safety education in Canada.Academic Programs:
JIBC offers a wide range of academic programs in justice and public safety, including:
Criminal Justice:
JIBC offers programs in criminal justice, including law enforcement, corrections, and probation.Firefighting:
JIBC offers programs in firefighting, including fire suppression, fire prevention, and emergency medical response.Emergency Medical Services:
JIBC offers programs in emergency medical services, including paramedicine, first aid, and CPR.Security:
JIBC offers programs in security, including private security, law enforcement, and corporate security.Other Programs:
JIBC also offers programs in areas such as social work, psychology, and community justice.Other:
JIBC's New Westminster campus is located on the unceded Traditional Territories of the Qayqayt, Musqueam and Coast Salish Peoples.
