Program Overview

Conflict At Work: Leading Collaboratively

Course ID: CRES-1412

Course Domestic Price: $821.55 CAD

Course International Price: $2464.65 CAD

Course Duration: 21.00 hours

Credits: 1.50

Course Description

Everyone within an organization is, at times, faced with the need to handle workplace conflicts, especially if you are in a leadership role. While it is commonly expected that this will be done effectively and respectfully, this can be an unrealistic expectation for those without training, assistance, or relevant experience. In this course, you will access knowledge and skills to assess workplace conflicts and use collaborative processes to intervene strategically, either directly, or as a third party in conflicts. You will analyze workplace conflicts to determine whether a collaborative approach or a more formal intervention is appropriate. You will practice collaborative communication skills and enhance your leadership capacity to engage with conflict in ways that move all people involved towards mutually satisfying outcomes.

Face-to-Face and Online Options

• Face-to-Face: You will have the option to record your role-play activity on the final day of the course.
• Online: The online version of this course is highly interactive and follows a pre-determined timeline with both Synchronous and A-Synchronous activities. Participants should plan to spend a full day (8 hours) for each course day to complete these activities. Synchronous (sync) activities are completed online through a virtual classroom with other students and the instructor. Asynchronous activities (a-sync) will be completed on your own during designated times throughout the day.

Prerequisites

• CRES-1100 or LEAD-1120

Course Offerings

Online Offerings

• Jul 07, 2025 - Jul 09, 2025
  • Domestic Tuition: $821.55
  • International Tuition: $2464.65
  • Instructor: A. Simpson
• Sep 02, 2025 - Sep 04, 2025
  • Domestic Tuition: $821.55
  • International Tuition: $2464.65
  • Instructor: A. Simpson
• Nov 03, 2025 - Nov 05, 2025
  • Domestic Tuition: $821.55
  • International Tuition: $2464.65
  • Instructor: J. Szucs
• Jan 19, 2026 - Jan 21, 2026
  • Domestic Tuition: $821.55
  • International Tuition: $2464.65
  • Instructor: P. Kueng

In-Class Offering

• Mar 16, 2026 - Mar 18, 2026
  • Location: New Westminster Campus
  • Domestic Tuition: $821.55
  • International Tuition: $2464.65
  • Instructor: D. White

Related Courses

• Art of Reframing (CRES-1408)
• Managing the Conflict Within (CRES-1473)
• Mediation Fundamentals: Facilitating Conflict Conversations (CRES-1181)
• Asking Better Questions (CRES-1404)
• Getting Buy-in Through Collaborative Decision Making (CRES-1724)
• Assertion: Say What You Mean, Mean What You Say (CRES-1715)
• Shifting to Interests and Beyond (CRES-1402)
• Conflict Coaching Fundamentals (CRES-1131)