Handling Conflict in Virtual E - Justice Institu

Tuition Fee

Start Date

Medium of studying

Duration

2 days

Program Facts

Program Details

Degree

Courses

Major

Communication Studies | Counselling

Area of study

Social Sciences | Humanities

Course Language

English

About Program

Program Overview

Handling Conflict in Virtual Environments

Course Details

This course is offered on contract only. Dealing with angry people and trying to resolve conflict over the telephone, via email or text, or even by Skype can be distinctively challenging. In this two-day course, you will focus on learning and practicing effective verbal, para-verbal and text-based communication skills for defusing anger and resolving conflict, with an emphasis on the use of the voice and text-based communication. The course will be of interest to people who want to learn the contextual differences between the multiple communication mediums afforded by today's technology. You will explore how these differences can influence inter-personal conflict and attempts at its resolution, while developing skills and approaches to respond effectively to anger and manager conflict. (Formerly CCR104)

Prerequisites

None

Course Offerings

No sections are currently scheduled for this course

Related Courses

Asking Better Questions (CRES-1404)
Conflict Coaching Fundamentals (CRES-1131)
The Mindful Educator in Managing Conflict (CRES-1120)
Resolving Conflict in Groups 2: Facilitating Collaborative (CRES-1452)
Seminar in Conflict Resolution (CRES-1712)
Communicating with Skill and Agility (CRES-1716)
Privilege, Power & Conflict (CRES-1106)
Advanced Mediation (CRES-1410)