Resolving Conflict on the Front Line: Leadership At Work
New Westminster , Canada
Tuition Fee
Start Date
Medium of studying
Duration
21 hours
Program Facts
Program Details
Degree
Courses
Major
Leadership Studies | Organisational Theory and Behaviour | Communication Studies
Area of study
Business and Administration | Humanities
Course Language
English
About Program
Program Overview
Resolving Conflict on the Front Line: Leadership At Work
Course Details
All members of organizations are expected and often required to handle workplace conflicts effectively, yet this can be a challenging task. This course will give you the knowledge and skills for assessing workplace conflict, determining whether a collaborative process or a more formal intervention process is needed and choosing the best intervention approach. You will practice analysing workplace conflicts, and using a collaborative process to intervene as a third party. You will learn to demonstrate leadership in addressing conflict ways that move all people involved towards mutually agreeable solutions. You will have the option to record your role- play on the final day of the course.
Prerequisites
- None
Course Offerings
- No sections are currently scheduled for this course
Related Courses
- Ethical Dilemmas for Mediators in Alberta
- Advanced Mediation
- Communicating with Skill and Agility
- Applied Perspectives on Conflict and Negotiation
- Resolving Conflict in Groups 2 : Facilitating Collaborative
- Shifting to Interests and Beyond
- Workplace Bullying-What You Need to Know
- Orientation to Conflict Resolution
SHOW MORE
