Program Overview

The Operational Coaching Part 2 - Certified STAR Manager Practitioner

Overview

The Operational Coaching Part 2 - Certified STAR Manager Practitioner course is an advanced program that builds on the STAR Coach program. It is designed for leaders and managers who want to develop a more intentional and proactive approach to managing and developing their teams.

Course Summary

This course is an advanced program that includes and builds on STAR Coach. It is intended for leaders and managers responsible for managing and developing a team of direct reports by embedding an Operational Coaching mindset and skills further.

Who is this course for?

The Operational Coaching Part 2 - Certified STAR Manager Practitioner is suitable for any leader, senior executive, project or line manager who has or is about to have direct reports or a team for whom they are directly responsible.

Entry Requirements

There are no formal entry requirements, however before attending this 1-day workshop, a small amount of pre-work is required to ensure all delegates can contribute to the practical exercises throughout the day.

What's included in the course cost?

The course cost includes:

• pre-work before the one-day workshop
• separate one-day workshop and workplace missions
• reflective question exercises after the workshop to be conducted back in the workplace
• one small-group practitioner sessions (after period of missions back in the workplace)
• certification

Discounts and Offers

• Group: 15% discount for groups or institutions
• Coach Practitioner and Manager Practitioner bundle: 20% discount on the combined price
• Returning short course delegates: 10% discount
• UoW undergraduate/postgraduate students, alumni and colleagues: 20% discount

Course Structure

The course is a non-residential program that runs for 10 weeks. It begins with a small amount of pre-work before attending the first of two 1-day workshops, that builds around the content in Part 1 STAR Coach Programme this one built around the core STAR model, which further underpinning the Operational Coaching approach.

Teaching and Assessment

Operational Coaching Certified STAR Manager Practitioner is an advanced program that gives leaders and managers the confidence, skills and behaviors needed to become exceptional people managers. Consequently, this is an interactive program where you will coach other delegates and receive coaching.

Accreditation

The Operational Coaching Parts 1 and 2 - Certified STAR Manager Practitioner certification is accredited by APMG-International.

Learning Outcomes

At the end of this course, you will be able to:

• Build on the more reactive Operational Coaching skills of learning to STOP, THINK, ASK and secure a RESULT, by developing a deeper insight into what drives people's motivations and behaviors.
• Gain insight into people’s skills and willingness to engage, learn and take risks.
• Gain a sense of where you might need to offer additional coaching support.
• Use your knowledge about how beliefs and values can affect behavior and performance to identify opportunities to stretch the capabilities and increase the confidence of others proactively.
• Take the challenge out of challenging conversations by asking questions that acknowledge and stimulate understanding and alignment in beliefs and values.
• Use higher management skills to perform as a STAR Manager, which will differentiate your purposeful and intentional approach to leadership and management by enabling the potential of others.

Benefits for your organisation include:

• Your ability to proactively identify opportunities for stretching the capabilities of team members fosters an increase in team engagement, productivity, inclusion and collaboration.
• It will also improve the capability and capacity of the team.
• Freeing up your time by rebalancing the workload across a team that you have enabled to step up and retain accountability, delegating some aspects of your workload to them, will allow you to focus on more of the higher-value strategic aspects of your role.

Your Career

Your ability to engage with and develop your direct reports, team members and colleagues will allow you to effectively and equitably rebalance your and the team’s workload across a better-enabled team. Becoming a Certified STAR Manager Practitioner indicates the intentionality behind your management approach and your belief in the potential of others. Developing the skills to help others develop and advance will differentiate you from other “accidental managers” as you begin to engage the contribution of others in effecting change and building a culture of continuous performance improvement.

Developing the intentional Operational Coaching skills you’ll learn from pursuing the Certified STAR Manager Practitioner program is a critical skill set in its own right. As an adjunct to other courses, including project management, Agile and change management, STAR provides the leadership and influencing catalyst for driving change.

Location

This course is taught at our Marylebone Campus in Central London, within easy walking distance of Regent's Park and Marylebone High Street.

Accessibility

Together with AccessAble, we have created online Disabled Access Guides for our buildings.