Certificate in Customer Service Excellence

Overview

The Certificate in Customer Service Excellence is a part-time, online program designed to equip learners with the skills and knowledge required to deliver high-quality customer service across various sectors.

Program Details

Location

Online

Duration

12 weeks

Fees

€1,200

Level

Level 6

Course Type

Flexible and Professional Learning

Study Mode

Part Time

Department

Flexible & Professional Learning

Start Date

01/09/2025

Entry Requirements

• Mature applicants (i.e., over 23 years)
• Leaving Certificate Grade O6 at ordinary level in five subjects in the Leaving Certificate. Two of these subjects must be Mathematics and a language (English or Irish)
• QQI Level 5 – Full award with a minimum of eight modules
• Recognition of Prior Learning

Course Content

Modules

• Customer Service Excellence
• Quality Management for the Service Industry

Delivery

This program will be delivered online and part-time through an innovative and interactive online learning environment. It utilizes highly participatory learning and teaching pedagogies.

Career Opportunities

This program supports learners in developing the skills and mindset required to deliver high-quality customer service across a variety of sectors. It is particularly suited to those working in customer-facing roles who want to enhance their communication, problem-solving, and service delivery skills, or those seeking to progress into supervisory or team lead positions.

Typical roles include:

• Customer Service Advisor
• Client Relationship Executive
• Contact Centre Representative
• Retail or Hospitality Supervisor
• Customer Support Team Lead
• Front Office Coordinator
• Sales Support Administrator

This certificate is valuable for both entry-level professionals looking to enter customer-focused roles and experienced staff seeking formal recognition and career progression. The skills acquired are transferable across sectors including retail, healthcare, hospitality, finance, education, and public services.

Timetable Info

Two evenings per week (online)

Lectures will be delivered live online, and recordings of lectures will be available to view in the student’s own time.

Technological University of the Shannon (TUS)

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Overview:

Technological University of the Shannon (TUS) is a multi-campus university in Ireland, offering a wide range of undergraduate and postgraduate programs across various disciplines. It is known for its focus on applied learning and innovation, fostering strong industry ties and providing excellent employment opportunities for its graduates.

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Services Offered:

TUS provides a comprehensive range of services to its students, including:

Admissions & Support:

Admissions guidance, international student support, open days, student finance information, induction programs, and student support services.

Campus Life:

Accommodation options, career and employability services, chaplaincy and pastoral care, disability supports, learning support, student counselling, student health services, sports facilities, student union, clubs and societies.

Faculty Areas:

Business, Hospitality & Humanities, Engineering, Built Environment & Informatics, Sciences, Health & Technology, and Limerick School of Art & Design.

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Student Life and Campus Experience:

TUS prioritizes a student-first approach, offering small class sizes and personalized attention. Students can expect a vibrant campus life with a range of clubs, societies, and sports activities. The university also provides comprehensive support services to ensure a positive and enriching student experience.

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Key Reasons to Study There:

Applied Learning & Innovation:

TUS emphasizes practical skills and real-world application, preparing students for successful careers.

Strong Industry Ties:

The university has strong connections with industry partners, providing students with valuable internship and employment opportunities.

Excellent Employment Opportunities:

TUS graduates are highly sought after by employers, with a strong track record of successful career outcomes.

Vibrant Campus Life:

Students can enjoy a diverse and engaging campus experience with a range of clubs, societies, and sports activities.

Comprehensive Support Services:

TUS provides a wide range of support services to ensure students' academic and personal success.

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Academic Programs:

TUS offers a wide range of academic programs, including:

Undergraduate:

Programs in various disciplines, including business, engineering, science, technology, art, and design.

Postgraduate:

Master's and PhD programs in specialized fields.

Apprenticeships:

Programs in various trades and technical fields.

Flexible & Professional Learning:

Programs designed for working professionals.

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Other:

TUS is a QS 5 Star Rated University, recognized for its high-quality education and research. The university is also actively involved in research and development, with a focus on areas of national and global importance.