Program Overview

Certificate in Customer Service Excellence

Overview

The Certificate in Customer Service Excellence is a part-time, online program designed to equip learners with the skills and knowledge required to deliver high-quality customer service across various sectors.

Program Details

Location

Online

Duration

12 weeks

Fees

€1,200

Level

Level 6

Course Type

Flexible and Professional Learning

Study Mode

Part Time

Department

Flexible & Professional Learning

Start Date

01/09/2025

Entry Requirements

• Mature applicants (i.e., over 23 years)
• Leaving Certificate Grade O6 at ordinary level in five subjects in the Leaving Certificate. Two of these subjects must be Mathematics and a language (English or Irish)
• QQI Level 5 – Full award with a minimum of eight modules
• Recognition of Prior Learning

Course Content

Modules

• Customer Service Excellence
• Quality Management for the Service Industry

Delivery

This program will be delivered online and part-time through an innovative and interactive online learning environment. It utilizes highly participatory learning and teaching pedagogies.

Career Opportunities

This program supports learners in developing the skills and mindset required to deliver high-quality customer service across a variety of sectors. It is particularly suited to those working in customer-facing roles who want to enhance their communication, problem-solving, and service delivery skills, or those seeking to progress into supervisory or team lead positions.

Typical roles include:

• Customer Service Advisor
• Client Relationship Executive
• Contact Centre Representative
• Retail or Hospitality Supervisor
• Customer Support Team Lead
• Front Office Coordinator
• Sales Support Administrator

This certificate is valuable for both entry-level professionals looking to enter customer-focused roles and experienced staff seeking formal recognition and career progression. The skills acquired are transferable across sectors including retail, healthcare, hospitality, finance, education, and public services.

Timetable Info

Two evenings per week (online)

Lectures will be delivered live online, and recordings of lectures will be available to view in the student’s own time.