Certificate in Employee Development
Program start date | Application deadline |
2025-09-01 | - |
Program Overview
Certificate in Employee Development
Overview
The Certificate in Employee Development is designed to support individuals looking to grow their personal and professional skillset in the workplace. This programme provides practical tools to support development journey.
Details
Location
Online
Duration
12 weeks
Fees
€1,200
Level and Type
Level
Level 6
Course Type
Flexible and Professional Learning
Department
Flexible & Professional Learning
Start Date
01/09/2025
Entry Requirements
- Mature applicants (i.e., over 23 years)
- Leaving Certificate Grade O6 at ordinary level in five subjects in the Leaving Certificate. Two of these subjects must be Mathematics and a language (English or Irish)
- QQI Level 5 – Full award with a minimum of eight modules
- Recognition of Prior Learning
Course Content
Modules
- Human Resources and Developing People
- Applied Practice 1 – Personal and Professional Context
Delivery
This programme will be delivered online.
Why Choose This Course
The Certificate in Employee Development is designed to support individuals looking to grow their personal and professional skillset in the workplace. Whether you’re returning to education, seeking career progression, or aiming to enhance your confidence and communication, this programme provides practical tools to support your development journey.
Career Opportunities
This programme supports learners in developing the skills and mindset required to deliver high-quality customer service across a variety of sectors. It is particularly suited to those working in customer-facing roles who want to enhance their communication, problem-solving, and service delivery skills, or those seeking to progress into supervisory or team lead positions.
Typical Roles
- Customer Service Advisor
- Client Relationship Executive
- Contact Centre Representative
- Retail or Hospitality Supervisor
- Customer Support Team Lead
- Front Office Coordinator
- Sales Support Administrator
Timetable Info
Two evenings per week (online)
Lectures will be delivered live online, and recordings of lectures will be available to view in the student’s own time.