Certificate in Customer Relationship Management

Program Overview

Certificate in Customer Relationship Management

Overview

This programme aims to equip learners with the foundational knowledge and skills to understand these dynamics for innovation and growth in contemporary organisations. This programme will be of interest to learners working in organisations with a strong customer and innovative focus.

Course Details

Module Outline

Theoretical Perspectives on Customer Experiences

This module aims to support learners in acquiring the knowledge necessary to understand, explain, research, and influence consumer experience and behaviour. Over the course of the module, learners will focus on the theoretical basis for consumer experience and behaviour.

Customer Relationship Management

This module aims to support learners to appreciate the value and values of consumers and to learn approaches to caring for customers within work-related contexts. The module will focus on the theoretical basis for consumer and customer support over the course of the module.

Timetables

Timetable

Timetables will be made available closer to the course start date.

The timetables are structured to optimise the utilisation of hybrid learning. This course can be taken over 1 Semester on a full-time basis or 2 Semesters on a part-time basis.

How to Apply

Entry Requirements & Selection Criteria

• Graduates of a relevant Level 8 programme at a minimum of a 2.2 standard) who wish to engage in further study in this field, relevant programmes may include but are not limited to designed graduates of psychology and business-related programmes, graduates of Humanities and Human Science such as health sciences, nursing, social care, social work and programmes in cognate areas who wish to expand their knowledge.
• Those who have completed other relevant education programmes or have relevant professional experience, etc., where Recognised Prior Learning (RPL) and Acquired Prior Learning (APL) can be applied, may apply for admission to the programme by submitting programme content, qualification and assignments equivalent to an appropriate Second Class Honours (2:2) award at Level 8.
• The minimum English language proficiency requirement for this programme is B2+ in the Common European Framework of Reference for Languages, which is equivalent to an IELTS score of 6.5.
• All applicants are required to be over 23 years of age.
• All applicants will be required to attend an interview to ascertain their suitability for the Programme.

Fees

This programme is offered on a full-time basis over 12 Weeks and part-time over 24 Weeks.
There are options around the payment of tuition fees with payment plans available to learners.

Tuition Fees

Irish/EU citizens, living in Ireland

Study Mode: Part-Time

• Dublin Main Campus: €1750.00
• Limerick Campus: €1750.00

This includes a 2% PEL levy.

Study Mode: Full-Time

• Dublin Main Campus: €1750.00 (this includes a 2% PEL levy)
• Limerick Campus: €1750.00 (this includes a 2% PEL levy)

This includes a 2% PEL levy.

Progression

Progression:
Students can progress to a wide range of courses with the college and may receive exemptions based on the modules covered in this course.

• MA in Work Related Psychology
• MA in Work Related Behaviour with Customer relationship management
• MA in Work Related Behaviour with Entrepreneurship
• MA in Work Related Behaviour with Leadership and Management
• MA in Work Related Behaviour with Mentoring and Coaching