Leading on Customer Operations

Program Overview

---

Leading on Customer Operations - BSc (Hons)

Overview

Empowering Future Leaders to Drive Customer-Centric Success in a Tech-Enabled World

The BSc Hons Leading Customer Operations Degree is a comprehensive business studies programme designed to develop exceptional leaders capable of navigating the complexities of customer-centric operations.

By combining theoretical knowledge with practical application, this programme emphasises understanding and meeting customer needs, analysing market trends, and leveraging technology to create outstanding customer experiences. Graduates will be equipped to drive success in today’s dynamic business landscape.

With significant demand for expertise in human-led, tech-enabled, and data-driven disciplines, the integration of commercially relevant assessments and applied research projects will equip you with vital future work skills such as Digital Literacy and Technological Proficiency, Critical Thinking and Problem Solving, Emotional Intelligence and Interpersonal Skills, Adaptability and Continuous Learning and Leadership and Social Influence.

About this course

About

Discover the BSc Hons Leading Customer Operations Degree, a robust business studies programme that cultivates leaders adept in navigating customer-centric operations. Gain expertise in human-centered design, digital transformation, and business insights. Explore a diverse curriculum covering Customer Experience, Project Management, Leadership, Sustainability and Business Ethics, Marketing, Finance, and Digital Business. Learn to effectively solve problems, lead teams, and harness digital technologies to create exceptional customer experiences.

• Expertise from three key focus areas: human centred design, digital transformation and business insights

Attendance

The programme spans an academic year on a part-time basis, featuring lectures, seminars, workshops, and independent study. Delivery methods vary by organisation, offering options such as weekly day release or a hybrid model. This includes face-to-face lectures, structured learning pathways, live online sessions, and drop-in clinics. You will study alongside your current role, ensuring you can attend required sessions at Ulster University.

Start dates

• September 2026

Teaching, Learning and Assessment

• The main learning and teaching methods used on this programme are; lectures (including guest speakers), seminars, independent learning and research as well practical work-based projects.
• Assessment methods include professional reports, business simulation tasks and presentations.

We aim for an excellent student learning experience through inclusive, relevant modules and curricula. Excellence in learning at Ulster University will provide all students, whatever their background, with a high-quality, challenging and rewarding experience that fosters students’ ability to:

• demonstrate critical enquiry
• advance their career
• be confident in their entrepreneurial endeavour
• be resilient and responsive to change
• exhibit professionalism
• become global citizens that meaningfully contribute to professional communities and wider society

Assessment is designed to assess your achievement of the module’s stated learning outcomes. The precise assessment will depend on the module and may be subject to change from year to year for quality or enhancement reasons. You will be consulted about any significant changes.

Modules

Year one

• Project Management Fundamentals
• Personal Development and Team Dynamics
• The Sustainable Business Services Environment
• Introduction to Customer Experience
• Digital Business and Technology
• Essential Skills for Higher Education and Employment
• Customer and Stakeholder Relations (optional)

Year two

• The CX Professional
• The Data Driven Workplace
• Business Research
• Managing and Developing People
• Intrapreneurship and Business Innovation
• Responsible and Ethical Business Practice

Year three

• Strategic Digital Marketing
• Contemporary Leadership
• Business Finance
• Business Project
• Developing Professional Practice

Standard entry conditions

We recognise a range of qualifications for admission to our courses. In addition to the specific entry conditions for this course you must also meet the University’s General Entrance Requirements.

A level

The A Level requirement for this course is 2 A levels Grade A-E

GCSE

GCSE Profile to include 3 Grade A-C

English Language Requirements

• English language requirements for international applicants
• The minimum requirement for this course is Academic IELTS 6.0 with no band score less than 5.5. Trinity ISE: Pass at level III also meets this requirement for Tier 4 visa purposes.

Additional Entry Requirements

Entry requirements for the course will depend on what company you are doing the Degree Apprenticeship with.

To be eligible you must:

• Have been newly employed by your company within 6 months or started a new role within your company in the last 6 months.
• Be ordinarily resident in Northern Ireland for at least three years.

Careers & opportunities

Graduate employers

Graduates from this course are now working for:

• AIB
• Allen & Overy
• Bank of Ireland
• Almac
• PwC
• Waterfront
• Danske

Job roles

With this degree you could become:

• Customer Experience Professional
• Operational Leader
• Client Relationship Manager
• Project Manager
• Management Consultant
• Customer Success Manager
• Marketing Manager

Career options

This business management degree prepares graduates to excel as leaders in customer-centric operations. The comprehensive programme blends theoretical insights with hands-on experience, focusing on customer needs, market analysis, and leveraging technology to deliver exceptional customer experiences. Graduates emerge equipped to thrive in today’s fast-paced business environment, where expertise in human-led, tech-enabled, and data-driven disciplines is in high demand. Through practical assessments and applied research projects, students develop crucial future work skills including digital literacy, critical thinking, emotional intelligence, adaptability, and leadership capabilities.

Fees and funding

2026/27 Fees

Undergraduate fees are subject to annual review, 2026/27 fees will be announced in due course.

See our tuition fees page for the current fees for 2025/26 entry.

Additional mandatory costs

It is important to remember that costs associated with accommodation, travel (including car parking charges) and normal living will need to be covered in addition to tuition fees.

Where a course has additional mandatory expenses (in addition to tuition fees) we make every effort to highlight them above. We aim to provide students with the learning materials needed to support their studies. Our libraries are a valuable resource with an extensive collection of books and journals, as well as first-class facilities and IT equipment. Computer suites and free Wi-Fi are also available on each of the campuses.

There are additional fees for graduation ceremonies, examination resits and library fines.

Students choosing a period of paid work placement or study abroad as a part of their course should be aware that there may be additional travel and living costs, as well as tuition fees.