Program Overview

Level 2 Hospitality Team Member

Level 2 Hospitality Team Member Apprenticeship

The Level 2 Hospitality Team Member Apprenticeship at London Academy for Applied Technology (LAAT) is designed for those who are passionate about delivering excellent customer experiences. This programme equips you with the skills and knowledge to work in a variety of hospitality settings, including restaurants, cafes, hotels, and events. You’ll learn how to create memorable guest experiences while working efficiently as part of a team.

What You Will Learn

• Customer Interaction: Develop effective communication skills to engage with customers and provide exceptional service.
• Product Knowledge: Understand menu items, promotions, and product offerings to make suitable recommendations.
• Team Collaboration: Work seamlessly with colleagues to deliver high-quality service in fast-paced environments.
• Health, Safety, and Hygiene: Maintain high standards of hygiene and safety in the workplace.
• Specialist Skills: Choose from a variety of specialist functions, including:
  • Food and Beverage Service: Deliver exceptional dining experiences.

Who Is It For?

This apprenticeship is ideal for:

• School leavers interested in hospitality.
• Individuals looking to start or advance their careers in customer-facing roles.
• Hospitality staff seeking to enhance their skills and qualifications.

Career Opportunities

Upon completion, you can progress to:

• Hospitality Supervisor: Leading teams and ensuring service quality.
• Events Coordinator: Planning and managing events.
• Restaurant or Hotel Manager: Overseeing operations and enhancing guest experiences.

Duration

• 12 Months: Learning and training.
• 3-Month Gateway: Preparation for the End-Point Assessment.

Apprenticeship Delivery

For those undertaking an apprenticeship route, the additional components will be delivered alongside the core qualification:

• Level 1 Functional Skills: Maths and English.
• Attempt Level 2 Functional Skills: English and Maths.