Program Overview
Negotiation, Closing and Follow-up
Overview
The ability to understand how successful negotiation and closing of a sale lead to customer satisfaction are crucial to the overall success of a business. It is important to explore strategies and techniques for sales negotiations, closing a sale, and post-purchase follow-ups to analyze customer insights, and assess opportunities for improvement on product or service offerings. This 13 hour course will explore techniques to increase customer satisfaction, customer retention and referrals through a variety of interactive and engaging activities including role plays, videos, and case studies.
Admission Requirements
You may enroll in a Continuing Education course at Canadore College if you are 19 years of age or older or if you have earned an Ontario Secondary School Diploma/Ontario Secondary School Graduation Diploma or equivalent.
Registration
We recommend that you use a computer to complete the online registration process as you may encounter an error if using a device such as a phone or tablet. If you have already encountered an error when registering please contact us.
What You Need
Most college level courses require textbooks; textbooks are not included in the course fees. It is the student’s responsibility to purchase any required textbooks.
Learning Outcomes
Learning outcomes represent culminating demonstrations of learning and achievement. In addition, learning outcomes are interrelated and cannot be viewed in isolation of one another. As such, they should be viewed as a comprehensive whole. They describe performances that demonstrate that significant integrated learning by graduates of the program has been achieved.
Program Information
- Overview
- Admission Requirements
- Registration
- What You Need
- Learning Outcomes
- Experiential Learning
Program Details
- Code: MCC022
- Type: Part-Time
- Intake:
- Campus: Online
Course Description
This 13 hour course will explore techniques to increase customer satisfaction, customer retention and referrals through a variety of interactive and engaging activities including role plays, videos, and case studies.
