Program Overview

New Zealand Diploma in Information Technology Technical Support

Overview

Gain hands-on experience and learn the basics to be an IT support superstar. This program provides an in-depth understanding of PC essentials, repairing computer hardware, learning about network and server management, and security. You'll be ready for employment with the communication skills to manage and operate a helpdesk.

Program Details

Level

5

International Start Dates

06/07/2026

Duration

1 year, full-time (part-time options available)

Domestic Fees

TBA

International Fees

TBA

What You Will Learn

• Learn how to manage and operate a help desk
• Select, install and configure hardware
• Understand key networking components
• Recover data from hard drives and provide storage solutions
• Troubleshoot and resolve common systems issues
• Enhance web interface design
• Develop simple software applications
• Gain customer service and communication skills
• Create your own digital game
• Understand the key concepts of database administration

Study Part-time

This program includes part-time study options for people who want the flexibility of studying while they manage other commitments.

Courses

• IT5115 – IT System Overview
• IT5116 – Database Administration
• IT5117 – Hardware Servicing
• IT5118 – Professional Practice
• IT5119 – IT Technical Support
• IT5120 – Server Management
• IT5121 – Fundamentals of Programming and Problem Solving
• IT5122 – Implementing Networks

Career Options

• Help Desk Analyst
• PC Repair Technician
• Network Administrator
• Computer Support Technician

Entry Requirements

Under 20

• NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
• Or Certificate in Computing (Level 4)
• Or New Zealand Certificate in Information Technology Essentials (Level 4)
• Or equivalent knowledge, skills and experiences

Over 20+

If you're 20 years or over, you may qualify for special admission on this program. Contact us if you don't meet the entry criteria as provided on the Under 20 information.

International students

• NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
• Or Certificate in Computing (Level 4)
• Or New Zealand Certificate in Information Technology Essentials (Level 4)
• Or equivalent knowledge, skills and experience

Minimum IELTS (Academic) score of 5.5 with no band score lower than 5.0, or equivalent.

Related Study Options

• New Zealand Diploma in Information Systems (Level 5)
• Bachelor of Information Technology

Institution

Whitireia and WelTec are a business division of Te Pūkenga - New Zealand Institute of Skills and Technology.