Program Overview

Program Overview

The University of Waterloo offers a course on Verbal De-escalation (SO1181), designed to provide basic instruction on how to successfully de-escalate an individual who is angry or upset and whose behaviour is becoming inappropriate for the workplace.

Purpose

The objective of this course is to equip University of Waterloo employees with the skills necessary to manage people in crisis, such as anxious students, upset customers, or individuals having a tough day.

Target Audience

This course is intended for University of Waterloo employees who interact with individuals in crisis.

Duration

The course is 1 hour long.

Training Content

The course provides basic instruction on how to successfully de-escalate an individual who is angry or upset and whose behaviour is becoming inappropriate for the workplace.

Program Structure

• The course is self-paced and can be completed online.
  • Registration is required to access the course materials.
• The course content includes:
  • Basic instruction on de-escalation techniques
  • Strategies for managing individuals in crisis

University Information

The University of Waterloo acknowledges that much of its work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. The main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The university is committed to reconciliation and community building through research, learning, teaching, and community engagement.