Program Overview

Program Overview

The Leadership Excellence for Administrative Professionals program is designed to develop key administration management competencies for achieving outstanding results. This course is ideal for executive assistants, office administrators, coordinators, customer service representatives, and clerks.

Course Objectives

The program aims to equip administrative professionals with the skills to communicate with diplomacy and credibility, juggle workloads with greater ease, think systematically about problems, and adopt a leadership mindset to get people on common ground.

Course Content

The course covers the following topics:

• Leadership Excellence Mindset and Your Role
  • Identifying and prioritizing personal and organizational objectives
  • Thinking and communicating more proactively with an executive frame of mind
• Managing Performance Proactively
  • Identifying root causes and underlying issues from an organizational perspective
  • Key factors in improved decision making
  • Applying decision-making skills to workload prioritization
• Communication Fluency
  • Presenting updates and solutions confidently
  • Imparting ideas for administrative improvements
• Creative Solutions
  • Applying critical thinking tools for improved problem/opportunity analysis and decision making
  • Using mind-mapping and force field analysis to uncover and explore creative solutions
• Leading Up
  • Developing an organizational mindset to improve relationships with bosses and upper management
  • Communicating upwards with confidence
• Taking Action
  • Creating a personal plan to put learning into action

Program Details

• Duration: 2 days
• Location: UBC Robson Square, 800 Robson Street, Vancouver, BC V6Z 3B7
• Tuition Fee: $2,390 + tax (5%)
• Course Start Dates:
  • Mar 12 - 13, 2026
  • Jun 16 - 17, 2026
  • Aug 20 - 21, 2026
  • Dec 7 - 8, 2026
• Days and Times: In-Person at UBC Robson Square, 8:30am to 4:30pm (PT)

Instructor Profile

Tracy Page is a certified project management and change management consultant, renowned for her expertise in guiding clients through the successful delivery of complex projects. She has led programs in project management, communication, and leadership at UBC Sauder.

Benefits for Organizations

The program can help organizations maximize productivity, prioritize work in alignment with organizational objectives, sharpen critical thinking and creative problem-solving capacities, and enhance communication for a better flow of ideas and information throughout the company.

Testimonials

Administrative professionals who have taken the course have reported gaining confidence, improving their communication and administrative skills, and becoming more productive and influential assets to their workplaces.