Program Overview

Program Overview

The University of British Columbia Sauder School of Business offers various programs and courses for students. One of the courses is COMM_V 340: Service Operations.

Course Description

COMM_V 340: Service Operations is a course that introduces students to operations management challenges unique to service firms. The course draws on operations management and process improvement frameworks and techniques, teaching students to apply these skills in managing service operations. The primary focus is on service operations, but the course also discusses marketing, strategy, information technology, and organizational issues.

Learning Objectives

Upon successful completion of this course, students will be able to:

• identify operational challenges that are unique to services
• apply operations management and process improvement frameworks and techniques to service industries
• use queuing models to analyze services
• identify key operational challenges in health care delivery
• use simple revenue management models that are applied in service settings

Prerequisites

The prerequisite for this course is COMM 204.

Course Credits

The course is worth 3 credits.

Program Requirements

The program requirements include:

• Combined Major in Business and Computer Science
• UBC Sauder – HKU Dual Degree Program
• General Program Requirements
• Transfer students

Options

The options available include:

• Accounting
• Business Technology Management
• Entrepreneurship
• Finance
• Early Start to the Finance Option
• General Business Management
• Global Supply Chain and Logistics Management
• Marketing
• Operations and Logistics
• Organizational Behaviour and Human Resources
• Real Estate
• Double Options

Elective Requirements

The elective requirements are also available.

Exams and Grades

The exams and grades section includes:

• Exams
• Grades
• Academic Standing and Class Standing
• Academic Honours
• Campus Closures
• Failed Year

Specialized Academic Opportunities

The specialized academic opportunities include:

• UBC SWIFT: UBC Sauder Women in Finance Training
• Commerce Scholars Program
• UBC Sauder Public Speaking Competition
• UBCO Cross Campus Mobility

Minors and Concentrations

The minors and concentrations available include:

• Minor in Arts or Science
• Minor in Commerce
• Business Analytics Concentration
• Business Law Concentration
• International Business Concentration
• Sustainability and Social Impact Concentration

Scholarships and Funding

The scholarships and funding section includes:

• Scholarship Search
• OSAS Student Experience Grants

Graduation

The graduation section is also available.