Program Overview

Business Analysis: Critical Thinking and Problem-Solving

In this course, you will differentiate between analytical thinking and problem-solving techniques. You'll explore creative thinking, systems thinking, decision trees, and root cause analysis. You will also learn to work with stakeholders to help them understand the impact of proposed changes.

Your work as an analyst will generally result in significant organizational change. Identifying the potential effects of your recommended solutions will enable you to help organizations adapt and embrace change.

Overview

• Location: Online
• Duration: 2 days
• Tuition: $860
• Can be applied to: Business Analysis Certificate

Upcoming Offerings

• Start Date: Sat, Jan 10, 2026
  • Schedule:
    • Sat, Jan 10, 8:30 a.m. - 4:30 p.m. Pacific Time (virtual class)
    • Sat, Jan 17, 8:30 a.m. - 4:30 p.m. Pacific Time (virtual class)
  • Location: Online
  • Instructor: Shivaji Kumar
  • Cost: $860.00
  • Seats Available: 23
• Start Date: Sat, Jun 13, 2026
  • Schedule:
    • Sat, Jun 13, 8:30 a.m. - 4:30 p.m. Pacific Time (virtual class)
    • Sat, Jun 20, 8:30 a.m. - 4:30 p.m. Pacific Time (virtual class)
  • Location: Online
  • Instructor: Shivaji Kumar
  • Cost: $860.00
  • Seats Available: 25

What You Will Learn

After completing this course, you should be able to:

• Apply techniques for decision-making and analysis to business problems and solutions
• Evaluate how change impacts a business from a holistic perspective
• Assess acceptance and evaluation criteria to choose the solution that adds the most value to an organization
• Validate that proposed solutions best support fundamental business principles and practices
• Model possible consequences of a variety of decision matrices that best align with the needs of stakeholders

How You Will Learn and Be Evaluated

• Prepare to spend 6–10 hours per week on coursework
• Expect reading, exercises, group discussions, case studies, and presentations

You will be evaluated on a Pass/Fail basis on:

• Assignments
• Individual or group projects and presentations
• Participation and attendance

To graduate with the Business Analysis Certificate, successfully pass all nine courses.

Learning Materials

Course fees do not include textbooks. We recommend you purchase your textbook as soon as you’ve registered. We will provide additional course materials online.

Required Textbook

• A Guide to the Business Analysis Body of Knowledge (BABOK Guide v3)

Technical Requirements

For online courses, you will need a computer with audio and microphone that is connected to the internet. Canvas is the online system that will be used for the course.

Note

To participate in this course, please be sure to use a computer capable of running Office 365.

Professional Development Credits

This course can be applied towards professional development hours for the Certified Business Analysis Professional designation.