Program Overview

Business Analysis: Team Dynamics and Leadership

The business analyst’s ability to collaborate with a wide range of stakeholders is critical to the success of their work. This course will provide you with the understanding and experience needed to apply the skills that foster strong communication and effective collaboration across all groups.

Core topics include personality styles and team dynamics, the value of collaboration and teamwork, and the impact of effective leadership and influence.

Overview

• Location: Online
• Duration: 2 days
• Tuition: $860
• Can be applied to: Business Analysis Certificate

Upcoming Offerings

• Start Date: Fri, Apr 10, 2026
  • Schedule:
    • Fri, Apr 10, 8:30 a.m. - 4:30 p.m. Pacific Time (virtual class)
    • Sat, Apr 11, 8:30 a.m. - 4:30 p.m. Pacific Time (virtual class)
  • Location: Online
  • Instructor: Jim Brosseau
  • Cost: $860.00
  • Seats Available: 25
• Start Date: Fri, Oct 2, 2026
  • Schedule:
    • Fri, Oct 2, 8:30 a.m. - 4:30 p.m. Pacific Time (virtual class)
    • Sat, Oct 3, 8:30 a.m. - 4:30 p.m. Pacific Time (virtual class)
  • Location: Online
  • Instructor: Jim Brosseau
  • Cost: $860.00
  • Seats Available: 24

What you will learn

After completing this course, you’ll be able to do the following:

• Recognize communication preferences of others to engage and collaborate more effectively as a business analyst
• Develop positive relationships with people through appreciation of diversity as potential strengths
• Recognize the characteristics of a high-performing team
• Evaluate situations to identify the most appropriate action to achieve effective team dynamics and in turn, meet organizational needs
• Lead teams and other stakeholders toward agreed-upon goals
• Apply appropriate behaviours based on the context and needs of the situation to achieve desired outcomes
• Design a plan to implement a business analysis project scope
• Mitigate the impact of change on work culture through appropriate involvement of key stakeholders
• Assess the dynamics of negotiation and the skills required for influencing and reaching collaborative decisions

How you will learn and be evaluated

• Prepare to spend 6–10 hours per week on coursework
• Expect reading, exercises, group discussions, case studies and presentations

You will be evaluated on a Pass/Fail basis on:

• Assignments
• Individual or group projects and presentations
• Participation and attendance

To graduate with the Business Analysis Certificate, successfully pass all nine courses.

Learning Materials

Course fees do not include textbooks. We recommend you purchase your textbook as soon as you’ve registered. We will provide additional course materials online.

Required textbook:

• A Guide to the Business Analysis Body of Knowledge (BABOK Guide v3).

Technical Requirements

For online courses, you will need a computer with audio and microphone that is connected to the internet. Canvas is the online system that will be used for the course.

Note:

To participate in this course, please be sure to use a computer capable of running Office 365.

Professional Development Credits

This course can be applied towards professional development hours for the Certified Business Analysis Professional designation.