Program Overview

Overview

The Customer Service Excellence Certificate program is designed for individual learners and can also be customized for group delivery in organizations. This program prepares learners for roles in retail eCommerce, Healthcare, B2B, and B2C across multiple industries. The program is a short duration, project-based course led by a personal learning coach to help learners support the fulfillment of their career goals. Upon completion, learners will earn a credential to put on their resume, portfolio, and LinkedIn profile that showcases their newly acquired skills.

The Opportunity

The demand for customer service specialists and managers will remain steady through this decade, according to the Bureau of Labor Statistics. However, how customer service is delivered and the expectations of employers and customers are changing rapidly. This program enables learners to develop the skills and knowledge required to have an enjoyable career as a successful, productive customer service specialist.

Program Benefits

The program enables learners to master concepts and build skills in communication, customer satisfaction, emotional intelligence, handling difficult situations with confidence and competence, and maintaining motivation and control. With a greater understanding of the critical role customer service specialists play in an organization's success, learners will be better equipped to advance their career in customer service or take advantage of opportunities in other fields.

What You Will Learn

The main goal of this certificate is to enable learners to develop skills and competencies that employers are looking for in the following areas:

• Customer Relationships
• Understanding customers
• Customer Service Operations
• Essential Customer Service Skills
• Customer Success
• Communications skills
• Problem-solving
• Complaint handling
• Building customer service strategies

Who Should Attend

This program is geared toward individuals looking to launch a fulfilling career or reenter the workforce in a role that helps others solve their problems and find joy in doing so. Good candidates also include those with previous customer-service experience who would like to refresh, update, or polish their skills in this profession.

Program Details

• Available: Online, Open Enrollment with a Personal Learning Coach
• Cost: $1,950.00
• Duration: Short duration, project-based course
• Delivery: Led by a personal learning coach
• Credential: Earn a credential to put on your resume, portfolio, and LinkedIn profile that showcases your newly acquired skills.