Program Overview

Leading Customer Experience Transformation

Overview

Customer experience (CX) is now a strategic priority, extending beyond marketing and frontline teams to the C-suite and all areas of an organisation. While professionals recognise its importance, many lack the capability to drive meaningful CX transformation.

This course equips senior leaders with the tools to embed CX excellence. Led by Professors Janet McColl-Kennedy and David Solnet, global experts in CX research, education and leadership, participants will:

• Explore challenges and solutions for creating a customer-centred organisation
• Gain new insights on value creation and measuring customer satisfaction
• Learn about customer journey mapping, emotional and sensory drivers of loyalty, and cultural change strategies

Through expert insights and practical tools, participants will learn to create and measure CX effectiveness and leverage it as a competitive advantage. Participants will also receive a bonus individual coaching session with one of the facilitators 1-3 months after the course.

Upcoming Courses

Delivery Mode

• In-person, classroom

Date

• 5–6 August 2026

Location

• UQ Brisbane City

Who Should Attend

• Senior managers, entrepreneurs and business leaders responsible for shaping customer experience strategies in B2C and B2B organisations.
• Professionals with a foundational understanding of CX, looking to enhance their knowledge and leadership capabilities.
• Professionals across industries —including retail, technology, healthcare, finance, government and not-for-profits—seeking to drive customer-centric transformation.

Entry Requirements

There are no prerequisites to enrol in this course.

What You'll Learn

• Understand the experience economy, its impact on customer expectations, and the leadership implications for CX transformation.
• Apply CX principles and journey mapping to identify key engagement opportunities and improve competitive advantage.
• How to conduct a customer-orientation audit and develop strategies to enhance CX effectiveness.
• Lead cultural change to create a customer-driven organisation, leveraging data-driven insights to inform decision-making.

Time Commitment

• This is a 2-day course.

Assessment

There are no formal assessments for this course. However, to obtain a digital badge, you will need to complete an applied learning activity.

Certification and Accreditation

Showcase your capabilities with a Digital Badge that verifies your skills and achievements.

Facilitators

Professor David Solnet

Professor of Service Management and Service Employment, Business School

Professor Janet McColl-Kennedy

Professor, School of Business

Cost

• Early Bird: A$2,631
• Staff: A$2,990
• Individual: A$3,289

GST is included in the cost. Discounts can't be used with other discounts, offers or special promotions.

Payment Options

We accept credit cards (Visa/MasterCard) for payment, including corporate credit cards. If you do not have access to a card, please discuss your options with our team.

Location

UQ Brisbane City

Program Details

The program is designed to equip senior leaders with the tools to embed CX excellence, led by global experts in CX research, education, and leadership. The program includes a bonus individual coaching session with one of the facilitators 1-3 months after the course. The program is a 2-day course, with no formal assessments, but an applied learning activity is required to obtain a digital badge. The program is available at UQ Brisbane City, with various pricing options, including early bird, staff, and individual rates. GST is included in the cost, and discounts cannot be used with other discounts, offers, or special promotions. The program is designed for senior managers, entrepreneurs, and business leaders responsible for shaping customer experience strategies in B2C and B2B organisations, as well as professionals with a foundational understanding of CX, looking to enhance their knowledge and leadership capabilities. The program covers various topics, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by Professors Janet McColl-Kennedy and David Solnet, global experts in CX research, education, and leadership. The program is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with the tools and expertise needed to create and measure CX effectiveness, leverage it as a competitive advantage, and lead cultural change to create a customer-driven organisation. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and develop the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is designed to provide participants with a comprehensive understanding of CX, including the experience economy, customer expectations, leadership implications for CX transformation, CX principles, journey mapping, customer-orientation audit, and cultural change strategies. The program is led by global experts in CX research, education, and leadership, and is a unique opportunity for senior leaders to learn from the best and gain the skills and knowledge needed to drive customer-centric transformation in their organisations. The program is a valuable investment for any organisation looking to improve its customer experience and stay ahead of the competition. The program is available at UQ Brisbane City, and participants can choose from various pricing options, including early bird, staff, and individual rates. The program is a great opportunity for senior leaders to learn from the best, gain new insights, and