Program Overview

Program Overview

The Supervisory Management Certificate is designed to equip managers and supervisors with the skills and knowledge necessary to effectively lead their teams and achieve business objectives.

Program Description

Benefits of supervisory management courses include:

• Improved leadership skills: Develop your leadership skills, such as communication, motivation, and delegation, which are essential for leading a team.
• Better decision-making: Acquire the tools and techniques necessary to make informed decisions, solve problems, and manage conflicts in the workplace.
• Enhanced employee engagement: Effective managers and supervisors are able to create a positive work environment that fosters employee engagement, job satisfaction, and retention.
• Improved organizational performance: By equipping you with the skills and knowledge necessary to effectively manage your teams, our courses can help you improve organizational performance and achieve business objectives.

Program Requirements

• Certificate requirements:
  • 4 core courses
  • 3 electives
  • 1 technology elective

Program Courses and Electives

Core Courses

• Let’s MEET: How to Motivate, Encourage, & Engage Your Team (Dec. 3, 2025)

Electives

• Note: 2026 courses will be announced in early December.

Meet Your Instructors

Kelly Drummond

Dr. Kelly Drummond is a certified professional in human resources through the HR Certification Institute and the Society for Human Resource Management. As the current director of human resources with the City of Knoxville, Drummond administers the compensation/classification system, talent acquisition, pre-employment processes, employee training, employee relations, succession planning, and assists directors in employee discipline.

Alexia Georghiou

Alexia Georghiou is a recognized leadership and organizational development consultant who partners with executives to implement values-driven strategies that strengthen culture, enhance performance, and sustain organizational resilience. She is the founder of the Knoxville Happiness Coalition—SHRM Recertification Provider for SHRM-CP or SHRM-SCP.

Randy Harms

Randy Harms has more than 30 years of successful sales, management, and coaching experience. Harms earned a bachelor’s degree in business management at North Carolina Wesleyan College.

Tammie Smeltzer

Tammie Smeltzer is a Talent Development Training Specialist for Oak Ridge National Laboratory, collaborating with key stakeholders to design, develop, facilitate, and coordinate the delivery of professional development programs. She has worked for more than 25 years in adult education. Smeltzer is also a retired Air Force Senior Master Sergeant with more than 20 years of service. She holds a master’s degree in adult education.

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