Program Overview

Program Overview

The Training Course - Quality Management in Information Services is designed to equip students with the knowledge and skills necessary to manage quality in information services. The course aims to provide students with a comprehensive understanding of quality management standards, models, and instruments, as well as the ability to design, implement, and evaluate a quality management policy in information services.

General Objectives of the Course

At the end of the course, students should be able to:

• Know the different quality management standards and models
• Use the main quality management instruments and tools
• Design, implement, and evaluate a quality management policy in Information Services using some of the main designs, models, and standards available

Admission Requirements

The course is open to:

• Senior Information Services Technicians
• Senior Public Administration and Local Administration Technicians
• Other candidates with an interest in the topic covered

Mode of Study

The course is offered in a B-learning mode.

Teaching / Evaluation Language

The teaching and evaluation language is Portuguese.

Examination Regulations, Assessment, and Grading

The examination regulations, assessment, and grading are as follows:

• Mandatory presence in 2/3 of the training contact hours
• Quantitative 0-20 values

Learning Objectives and Intended Skills

The course aims to develop the following skills:

• Quality Leadership: Develop leadership skills to promote an organizational culture focused on quality in information services
• Process Management: Understand and improve processes related to information services
• Technological Innovation: Be up to date and be able to apply innovative technologies to optimize quality management in information services
• Effective Communication: Develop communication skills to ensure the efficient transmission of relevant information to stakeholders
• Professional Ethics: Act with integrity and ethics, applying high standards of conduct in activities related to information services
• Data Analysis: Use analytical tools to interpret data and make decisions based on continuous improvement

Qualification Requirements and Regulations

The rules of creation and operation of non-degree courses at the University of Coimbra apply.

Study Programme

The study programme is as follows:

• Quality Management in Information Services

Academic Year

The academic year is available for selection.

Course Type

The course type is a Non-Degree Course.

Qualification Awarded

The qualification awarded is a certificate in Quality Management in Information Services.

Duration

The duration of the course is 1 semester.

ECTS Credits

The course is worth 4.0 ECTS credits.