Program Overview

Program Overview

The Charité Fortbildungsakademie offers a comprehensive program in communication, tailored to the needs of Charité employees.

Program Details

Kommunikation - Basiskurs

This 2-day presence seminar is designed for all Charité employees, aiming to enhance their communication skills.

• Zielgruppe: Alle Mitarbeitende der Charité
• Kurs-Format: Präsenzseminar
• Dozent:in: Nicole Bartneck
• Kursdauer: 2 Tage
• Termine: 12.03. - 13.03.2026

Beschreibung

In this basiskurs, participants will learn about classical communication models by Friedrich Schulz von Thun and Paul Watzlawick, as well as various conversation techniques through engaging exercises. The focus is on understanding how to better control conversations and comprehend their counterparts.

Ziel

The objectives of this course are for participants to:

• Understand what communication is
• Learn how to apply conversation models to concrete situations
• Recognize how they are perceived by their conversation partners
• Acquire skills to steer conversations effectively

Inhalt

The course content includes:

• Grundlagen der Kommunikation
• Schriftliche und mündliche Kommunikation
• Virtuelle Kommunikation
• Bedeutung der Körpersprache Wie wirke ich auf andere?
• Sender-Empfänger Modell
• Die vier Seiten einer Nachricht
• Aktives Zuhören
• Fragetechniken
• Wahrnehmung vs. Subjektivität
• Erarbeitung eines individuellen Gesprächsleitfaden
• Service-Orientierung
• Werte-Arbeit

Teilnahmegebühr

The participation fee is waived for Charité employees.