Program Overview

Program Overview

The program "Konfliktmanagement für Führungskräfte" (Conflict Management for Leaders) is designed for leaders from clinics, administration, and research.

Target Group

• Führungskräfte aus Klinik, Verwaltung und Forschung (Leaders from clinics, administration, and research)

Course Format

• Präsenzseminar (In-person seminar)

Location

• Charité Fortbildungsakademie, City Campus, Saatwinkler Damm 42, Eingang Buchholzweg, Haus 2, 7.OG, 13627 Berlin

Instructor

• Jeanette Deloch

Course Duration

• 2 Tage (2 days)

Description

Leaders are particularly challenged in conflict situations. The daily leadership routine is often determined by conflicts and can burden the team and work atmosphere. In this course, participants' own behavioral patterns are made aware of in everyday work situations and supplemented by a repertoire of effective conflict resolution methods.

Objective

The leader knows the different types of conflicts and conflict triggers in interpersonal communication, characteristics of escalation stages, and different conflict types. Based on their own conflict experiences, participants reflect on their conflict behavior. With the help of proven conflict resolution tools, leaders are enabled to approach conflicts more confidently.

Content

• Grundlagen Konfliktmanagement und -lösung (Basics of conflict management and resolution)
• Konfliktdefinition, -arten, -ebenen (Conflict definition, types, and levels)
• Ursachen und Anzeichen von Konflikten (Causes and signs of conflicts)
• Konfliktpotenziale und -auslöser im Team (Conflict potential and triggers in the team)
• Konfliktverhalten erkennen und entsprechende Umgangsmöglichkeiten entdecken (Recognizing conflict behavior and discovering appropriate handling options)
• Kennenlernen und Erproben unterschiedlicher Konfliktlösungsmethoden (Getting to know and trying out different conflict resolution methods)
• Professionelles Feedback erhalten und geben (Receiving and giving professional feedback)

Methods

• Theoretischer Input (Theoretical input)
• Handlungsorientierte Einzel- und Gruppenarbeit (Action-oriented individual and group work)
• Elemente aus dem Psychodrama (Elements from psychodrama)
• Praxisorientierte Fallberatung (Practice-oriented case consultation)
• Feedback-Methoden (Feedback methods)
• Interventionsmethoden aus dem Coaching (Intervention methods from coaching)
• Plenumsdiskussionen (Plenary discussions)
• Inkl. Online-Coaching (Including online coaching)

Course Code

• F 0045/

Participation Fee (Internal)

• Gebühr entfällt für Mitarbeiter*innen der Charité (No fee for Charité employees)

Participation Fee (External)

• 290,00

Schedule

• 16.11.2026: 08:45 - 16:00 Uhr
• 17.11.2026: 08:45 - 16:00 Uhr

Instructor Schedule

• Jeanette Deloch: 16.11.2026 and 17.11.2026