Program Overview

University Program Information

The provided context does not contain specific university program details such as descriptions, requirements, admission criteria, tuition fees, or research areas. However, it appears to be related to career development and online courses offered by Oregon State University Ecampus.

Available Courses

• Providing Legendary Customer Service
  • Instructor: Madecraft
  • Course description: This audio-only course focuses on providing great customer service, understanding customers, managing perceptions and expectations, and taking a customer-centric approach.
• Business Fundamentals for Customer Success Managers
  • Instructor: PracticalCSM
  • Course description: This course covers the fundamentals of business for customer success managers, including how businesses work and how value is created.
• The Four Tendencies: How to Build Better Habits and Relationships at Work
  • Instructor: Gretchen Rubin
  • Course description: This course explores how to build better habits and relationships at work based on individual tendencies.
• Applied AI for Human Resources
  • Instructor: Kumaran Ponnambalam
  • Course description: This course discusses the application of AI in human resources, including tracking employee satisfaction and motivation.
• Customer Service and Support During Economic Downturns
  • Instructor: David Brownlee
  • Course description: This course focuses on providing customer service and support during economic downturns, including managing customer uncertainty and fear.
• 20 Questions to Improve Learning at Your Organization
  • Instructor: Madecraft
  • Course description: This course provides a set of questions to help improve learning and development within an organization.
• Leading a Customer Service Team
  • Instructor: Madecraft
  • Course description: This course covers the skills and methods required to lead a customer service team effectively.
• Understanding Personal Protective Equipment (PPE)
  • Instructor: Jim Rogers
  • Course description: This course explains the importance and use of personal protective equipment in various workplaces.
• Data-Driven Learning Design
  • Instructor: Lori Niles
  • Course description: This course discusses the design of learning programs based on data-driven approaches.
• Work on Purpose
  • Instructor: Elizabeth (McLeod) Lotardo
  • Course description: This course focuses on working with purpose and how purpose-driven individuals and organizations can outperform others.
• Virtual Interviewing for HR
  • Instructor: Barbara Bruno
  • Course description: This course covers the best practices for virtual interviewing in human resources.
• Value Realization Best Practices for Customer Success Management
  • Instructor: PracticalCSM
  • Course description: This course provides best practices for customer success managers to help customers realize value from solutions.
• How Leaders Can Motivate Others by Creating Meaning
  • Instructor: Scott Mautz
  • Course description: This course explores how leaders can motivate others by creating meaning and purpose in the workplace.
• Avoiding Common Pitfalls in Customer Success Management
  • Instructor: PracticalCSM
  • Course description: This course focuses on avoiding common pitfalls in customer success management.
• Onboarding and Adoption Best Practices for Customer Success Management
  • Instructor: PracticalCSM
  • Course description: This course covers best practices for onboarding and adoption in customer success management.
• Establishing Work from Home Policies
  • Instructor: Mike Gutman
  • Course description: This course provides guidance on establishing policies for working from home or remote locations.
• Engagement Evaluation Best Practices for Customer Success Management
  • Instructor: PracticalCSM
  • Course description: This course discusses best practices for evaluating customer engagement in customer success management.
• Customer Success Management Fundamentals
  • Instructor: PracticalCSM
  • Course description: This course covers the fundamentals of customer success management for new professionals.
• Engagement Preparation Best Practices for Customer Success Management
  • Instructor: PracticalCSM
  • Course description: This course provides best practices for preparing for customer engagement in customer success management.
• Establishing a Well-Being Program in Your Organization
  • Instructor: Andrea Vogel
  • Course description: This course focuses on establishing a well-being program in an organization to promote employee engagement and productivity.
• Managing Misconduct in the Workplace
  • Instructor: Andrea Vogel
  • Course description: This course covers the process of managing misconduct in the workplace, including disciplinary actions and ensuring adherence to policies.