Program Overview

Course Overview

The course MF2039 Advanced Service Design is a 9.0 credit course that focuses on problem-based learning, where students learn the basics of service design theories, principles, processes, and methods. The course is carried out in teams, with instruction consisting of lectures, exercises, tutoring, and literature studies.

Course Content

The course content includes:

• Theory and practice in service design, its process, and methods
• Interview methodology, empirical analysis, synthesis, and production of trigger material
• Different sustainability dimensions and how these can be applied in the development of service concepts
• Creating service concepts that connect to the brief from a client and insights about users' needs and experiences
• Visualizing the final service concept in a short film/animation

Information per Course Offering

Course offerings are missing for current or upcoming semesters. However, the course syllabus is available in an accessible format.

Content and Learning Outcomes

Course Contents

The course focuses on problem-based learning in the form of service design projects carried out in collaboration with a client. The work is done in groups with continuous supervision, providing opportunities for feedback on the design process and continuous monitoring of learning. Lectures, exercises, and literature studies provide background and knowledge to students during the course of their work.

Skills trained and course content include:

• Theory, case studies, and background to the field
• Sustainability dimensions and how these can be applied in the development of service concepts
• Service design process and methods
• Concept development of a service offering that clearly links to insights into user experiences and needs
• Visualization and communication

Intended Learning Outcomes

Upon completion of the course, students should be able to:

1. Create a service concept by applying the service design process and methods introduced in the course.
2. Describe their own design process and the key decisions made during the project.
3. Integrate sustainability aspects into the service concept and evaluate its contribution to sustainable development.
4. Create a film that communicates the key elements of the service concept, including its context and the user problems and needs it addresses.
5. Explain the basic meaning of service design principles, the service design process, methods, and key theoretical concepts, and explain how these relate to the project carried out in the course.
6. Describe the ecological, economic, and social dimensions of sustainability and analyze their relevance and interrelationships in the project carried out.

Literature and Preparations

Specific Prerequisites

The specific prerequisites for the course include MF1061 Introduction to Design and Product Realisation (or MF1018 Industrial Design Prop), MF1062 Design and Product Realization, and MF1040 Design and Product Realization Methodology, or the equivalent knowledge.

Literature

Information about course literature can be found in the course memo for the course offering or in the course room.

Examination and Completion

Grading Scale

The grading scale for the course is A, B, C, D, E, FX, F.

Examination

The examination consists of:

• PRO2 - Project work 2, 4.0 credits, grading scale: A, B, C, D, E, FX, F
• INL3 - Hand-in assignment 3, 2.0 credits, grading scale: A, B, C, D, E, FX, F
• INL4 - Hand-in assignment 4, 3.0 credits, grading scale: A, B, C, D, E, FX, F

Based on recommendation from KTH's coordinator for disabilities, the examiner will decide how to adapt an examination for students with documented disability.

Other Requirements for Final Grade

To pass the course, students must actively participate in the project work and attend at least 80% of the lectures, exercises, and tutorials. Attendance at the final presentation is mandatory.

Examiner

The examiner for the course is Sara Ilstedt.

Ethical Approach

All members of a group are responsible for the group's work. In any assessment, every student shall honestly disclose any help received and sources used. In an oral assessment, every student shall be able to present and answer questions about the entire assignment and solution.

Further Information

Offered by

The course is offered by ITM/Integrated Product Development and Design.

Main Field of Study

The main field of study for the course is Mechanical Engineering.

Education Cycle

The course is part of the second cycle of education.