Program Overview

Course Description

The Negotiation and Conflict Resolution course is a 12-week online program designed for early-to-mid level professionals. It provides practical tools to manage interpersonal disputes, de-escalate tensions, and negotiate effectively in complex environments. The course consists of 36 learning hours, including 7.5 hours of live online sessions, and is recommended for students to spend a minimum of 3 hours each week on coursework.

Course Outline

The course outline includes the following topics:

• Foundations
• Choosing Your Path
• Key Skills and Strategies for Connecting
• Negotiation Effectiveness
• Conflict and Negotiation in Teams
• Conflict and Negotiation in Organizational Change

What You Will Learn

Upon completion of this course, learners will be able to:

• Explain the nature, causes, and dynamics of conflict in professional settings, and identify how conflict escalates and can be constructively addressed.
• Assess how personal factorsincluding personality, culture, and valuesinfluence individual conflict and negotiation styles, and adapt approaches accordingly.
• Demonstrate key communication skillsincluding active listening, assertiveness, and persuasive messagingto manage difficult conversations and foster collaborative outcomes.
• Apply a range of conflict resolution strategies and negotiation frameworksincluding interest-based negotiation and power/influence dynamicsbased on context and relationships.
• Navigate the full negotiation processfrom preparation to agreement and reflectionusing structured tools to support ethical and effective outcomes.
• Develop a personalized leadership approach to conflict and negotiation, grounded in emotional intelligence, ethical decision-making, and a commitment to continuous learning.

Microcredential

This course provides learners with the opportunity to earn a microcredential, which is evidence of a skill or competency that is employment-related. To earn the microcredential, learners will need to successfully complete a competency-based assessment.

Recommended For

This course is recommended for early-to-mid level professionals and provides practical tools to manage interpersonal disputes, de-escalate tensions, and negotiate effectively in complex environments.

Applies Towards the Following Certificates

The course applies towards the following certificates:

• Diploma in Executive Fire Leadership: Electives
• Diploma in General Fire Leadership: Elective - Certificate in Operational Planning
• Certificate in Human Resource Leadership: Required
• Certificate in Operational Planning: Required
• Certificate in Police Supervisory Skills: Required
• Post-Graduate Certificate in Human Resource Leadership: Required
• Professional Diploma in Management and Leadership Studies: Required - Human Resource Leadership

Course Details

• Course Title: Negotiation and Conflict Resolution
• Course Code: OLCD-PALS0032
• Delivery Options: Blended - Online
• Faculty: Faculty of Open Learning and Career Development
• Total Learning Hours: 36.0
• Location: Online Campus - Atlantic Time
• Instruction Delivery Method(s): Blended - Online
• Course Fee(s): $1,275.00
• CEUs: 3.6 CEUs

Section Notes

The course has scheduled written assignments and discussions within the term time frame. There will also be five facilitated online sessions. The course site will be open at 4:00 PM Atlantic Time on the course start date.