Program Overview

Program Overview

The university program in Customer Service for Tourism and Hospitality is designed to equip students with the knowledge and skills necessary to provide exceptional customer service in the tourism and hospitality industries.

Program Description

The program focuses on the principles of customer service, including communication, problem-solving, and conflict resolution. Students will learn how to analyze customer needs, develop effective solutions, and implement strategies to improve customer satisfaction.

Program Requirements

• Completion of a diploma or degree in a related field
• Minimum GPA of 2.5
  • Prerequisite courses:
    • Introduction to Tourism and Hospitality
    • Customer Service Fundamentals
• English language proficiency

Admission Criteria

• Academic transcripts
• Letters of recommendation
• Personal statement outlining career goals and motivation

Tuition Fees

The tuition fees for the program are $10,000 per semester, with a total of four semesters.

Research Areas

• Customer service management
• Tourism and hospitality marketing
• Service quality improvement
  • Sub-areas:
    • Customer satisfaction measurement
    • Service recovery strategies

Program Structure

The program consists of 12 courses, including:

• Introduction to Customer Service
• Tourism and Hospitality Management
• Marketing for Tourism and Hospitality
• Service Quality Improvement
• Research Methods in Customer Service
• Electives:
  • Special Events Management
  • Hospitality Law
  • Tourism Policy and Planning