Program Overview

Program Overview

The Negotiation Skills Program is designed to equip trainees with essential skills to effectively negotiate and communicate with clients.

Program Objective

By the end of this course, the trainee will be able to:

• Differentiate between selling and negotiation
• Understand customer behavior, needs, and preferences to communicate accordingly
• Improve verbal and non-verbal communication techniques
• Identify and address consumer objections and concerns
• Master closing deals effectively
• Build long-term relationships with clients

Target Audience

The program is tailored for different management levels, with exercises and case studies varying according to the level.

Program Details

Duration

The program duration is 18 hours.