Program Overview

Patient Experience Management PX (Stand-Alone Course)

The Patient Experience Management PX course is designed to empower healthcare professionals with the knowledge and skills needed to excel in patient experience management within any healthcare provider setting.

Course Info

• Type: Course
• Duration: 25 Hours
• Subject: Health Care
• Location: AUC Tahrir Square, AUC New Cairo
• Format: Face to Face
• CEUs: 2.5
• Status: Available

Program Details

Participants will gain a deep understanding of patient experience principles, tools, strategy development, processes, measurements, and calculating Patient experience return on investment (ROI).

Program Code and CEUs

One continuing education unit equals 10 contact hours.

Learning Outcomes

• Explore the key features and functionalities of patient experience in enhancing healthcare performance
• Analyze patient journey and create process map
• Identify touch points and moments of truth in the patient experience
• Utilize the voice of Employees (VoE) to enhance patient experience
• Formulate PX strategy tailored to the Healthcare providers
• Set Key performance indicators (KPIs) for tracking patient experience
• Calculate ROI of patient experience investments

Dates and Times

To be announced.

Fees